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Top 5 Reasons Why Companies Loose Clients During Their CX journey
By
Othmar Mueller Von Blumencron
/ October 21, 2024
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AI
Understanding the Impact of Machine Learning and AI on Customer Service and Experience
By
Jeff Kramp
/ June 14, 2024
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Mythbusters CX Edition: AI in Customer Service
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Othmar Mueller Von Blumencron
/ May 17, 2024
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Othmar Mueller Von Blumencron
/ February 1, 2024
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AI
Navigating AI Hallucinations in CX
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/ December 20, 2023
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Speed Doesn’t Equal Success: The Limitations of AHT as a KPI
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Othmar Mueller Von Blumencron
/ September 28, 2023
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The Evolving Impact of Social Media on Customer Experience
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Othmar Mueller Von Blumencron
/ July 25, 2023
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AI
In a World of Automation is the Human Touch Lost?
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Sally Hurley
/ May 4, 2023
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