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Othmar Mueller Von Blumencron
Speed Doesn’t Equal Success: The Limitations of AHT as a KPI
By
Othmar Mueller Von Blumencron
/ September 28, 2023
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The Evolving Impact of Social Media on Customer Experience
By
Othmar Mueller Von Blumencron
/ July 25, 2023
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AI
ChatGPT Meets CX: Opportunities Outweigh Threats
By
Othmar Mueller Von Blumencron
/ April 13, 2023
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Top CX Trends to Watch in 2023
By
Othmar Mueller Von Blumencron
/ January 20, 2023
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What CX Metrics You Should be Tracking
By
Othmar Mueller Von Blumencron
/ August 10, 2022
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How to transform your call center business into a Net Zero operation. VIPdesk’s path to a carbon-neutral enterprise
By
Othmar Mueller Von Blumencron
/ February 10, 2022
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VIPdesk’s Pick Of The Top 10 Contact Center and Customer Experience Trends for 2022
By
Othmar Mueller Von Blumencron
/ February 2, 2022
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Digital Customer Service: Benefits of Chat Support
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Othmar Mueller Von Blumencron
/ January 5, 2022
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