---
title: VIPdesk Blog | Othmar Mueller Von Blumencron
---

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# VIPdesk Blog

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## Othmar Mueller Von Blumencron

<https://blog.vipdesk.com/blog/top-5-reasons-why-companies-loose-clients-during-their-cx-journey>

##### [Top 5 Reasons Why Companies Loose Clients During Their CX journey](https://blog.vipdesk.com/blog/top-5-reasons-why-companies-loose-clients-during-their-cx-journey)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / October 21, 2024 

[Continue Reading](https://blog.vipdesk.com/blog/top-5-reasons-why-companies-loose-clients-during-their-cx-journey)

<https://blog.vipdesk.com/blog/mythbusters-cx-edition-ai-in-customer-service>

##### [Mythbusters CX Edition: AI in Customer Service](https://blog.vipdesk.com/blog/mythbusters-cx-edition-ai-in-customer-service)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / May 17, 2024 

[Continue Reading](https://blog.vipdesk.com/blog/mythbusters-cx-edition-ai-in-customer-service)

<https://blog.vipdesk.com/blog/vipdesks-2024-customer-service-playbook>

##### [Top CX Trends to Watch in 2024](https://blog.vipdesk.com/blog/vipdesks-2024-customer-service-playbook)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / February 1, 2024 

[Continue Reading](https://blog.vipdesk.com/blog/vipdesks-2024-customer-service-playbook)

<https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi>

##### [Speed Doesn’t Equal Success: The Limitations of AHT as a KPI](https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / September 28, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi)

<https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience>

##### [The Evolving Impact of Social Media on Customer Experience](https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / July 25, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience)

<https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly>

[AI](https://blog.vipdesk.com/blog/tag/ai)

##### [ChatGPT Meets CX: Opportunities Outweigh Threats](https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / April 13, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly)

<https://blog.vipdesk.com/blog/trends-to-watch-in-2023>

##### [Top CX Trends to Watch in 2023](https://blog.vipdesk.com/blog/trends-to-watch-in-2023)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / January 20, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/trends-to-watch-in-2023)

<https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking>

##### [What CX Metrics You Should be Tracking](https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / August 10, 2022 

[Continue Reading](https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking)

[All posts](https://blog.vipdesk.com/blog/all) [Next \[fa icon="angle-double-right"\]](https://blog.vipdesk.com/blog/author/othmar/page/2)

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