---
title: VIPdesk Blog (2)
description: (2)
---

- [About Us](https://vipdesk.com/about/) 
    - [B Corporation](https://vipdesk.com/about/bcorporation/)
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- [Request a Quote](https://share.hsforms.com/1vqrt9hz3TC6QgjRYCfu5xg4vzdt?__hstc=213902347.4a95e0b3c522a077978b2420cfba0038.1602859378169.1619643278728.1619646245621.27&__hssc=213902347.1.1619646245621&__hsfp=2555290648)

# VIPdesk Blog

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<https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi>

##### [Speed Doesn’t Equal Success: The Limitations of AHT as a KPI](https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / September 28, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/speed-doesnt-equal-success-the-limitations-of-aht-as-a-kpi)

<https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience>

##### [The Evolving Impact of Social Media on Customer Experience](https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / July 25, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/the-evolving-impact-of-social-media-on-customer-experience)

<https://blog.vipdesk.com/blog/in-a-world-of-automation-is-the-human-touch-lost>

[AI](https://blog.vipdesk.com/blog/tag/ai)

##### [In a World of Automation is the Human Touch Lost?](https://blog.vipdesk.com/blog/in-a-world-of-automation-is-the-human-touch-lost)

 By [Sally Hurley](https://blog.vipdesk.com/blog/author/sally-hurley) / May 4, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/in-a-world-of-automation-is-the-human-touch-lost)

<https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly>

[AI](https://blog.vipdesk.com/blog/tag/ai)

##### [ChatGPT Meets CX: Opportunities Outweigh Threats](https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / April 13, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/chat-gpt-meets-cx-the-good-the-bad-the-ugly)

<https://blog.vipdesk.com/blog/the-metaverse-the-rise-of-interactive-cx>

[AI](https://blog.vipdesk.com/blog/tag/ai)

##### [The Metaverse: The Rise of Interactive Customer Experiences](https://blog.vipdesk.com/blog/the-metaverse-the-rise-of-interactive-cx)

 By [Devin Hurley](https://blog.vipdesk.com/blog/author/devinhurleyz) / February 14, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/the-metaverse-the-rise-of-interactive-cx)

<https://blog.vipdesk.com/blog/using-conversational-ai-to-improve-your-customer-experience-1>

##### [Using Conversational AI to Improve Your Customer Experience](https://blog.vipdesk.com/blog/using-conversational-ai-to-improve-your-customer-experience-1)

 By [Jeff Kramp](https://blog.vipdesk.com/blog/author/jeff-kramp) / February 1, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/using-conversational-ai-to-improve-your-customer-experience-1)

<https://blog.vipdesk.com/blog/trends-to-watch-in-2023>

##### [Top CX Trends to Watch in 2023](https://blog.vipdesk.com/blog/trends-to-watch-in-2023)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / January 20, 2023 

[Continue Reading](https://blog.vipdesk.com/blog/trends-to-watch-in-2023)

<https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking>

##### [What CX Metrics You Should be Tracking](https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking)

 By [Othmar Mueller Von Blumencron](https://blog.vipdesk.com/blog/author/othmar) / August 10, 2022 

[Continue Reading](https://blog.vipdesk.com/blog/what-cx-metrics-you-should-be-tracking)

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