---
title: VIPdesk Blog | Sally Hurley (CEO) & Jeff Kramp (CAIO)
---

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# VIPdesk Blog

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## Sally Hurley (CEO) & Jeff Kramp (CAIO)

<https://blog.vipdesk.com/blog/is-offshore-over>

##### [Is Offshore Over? What the ‘Keep Call Centers in America’ Act Could Mean for CX—and What to Do Now](https://blog.vipdesk.com/blog/is-offshore-over)

 By [Sally Hurley (CEO) & Jeff Kramp (CAIO)](https://blog.vipdesk.com/blog/author/sally-hurley-ceo-jeff-kramp-caio) / September 18, 2025 

[Continue Reading](https://blog.vipdesk.com/blog/is-offshore-over)

<https://blog.vipdesk.com/blog/advanced-ai-customer-service-scaling-integration-optimization>

##### [Advanced AI Customer Service: Scaling, Integration & Optimization](https://blog.vipdesk.com/blog/advanced-ai-customer-service-scaling-integration-optimization)

 By [Sally Hurley (CEO) & Jeff Kramp (CAIO)](https://blog.vipdesk.com/blog/author/sally-hurley-ceo-jeff-kramp-caio) / July 10, 2025 

[Continue Reading](https://blog.vipdesk.com/blog/advanced-ai-customer-service-scaling-integration-optimization)

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