Tag Archives: Webcast

Increasing Loyalty to Your Customer Loyalty Program via Concierge Service

June 21, 2012 – 9:17 am

Did you know that your credit card, or the company you work for, may be able to help you be more productive? It’s true…many companies and financial service institutions offer virtual concierge services and most of them offer this service for free. We all know that there aren’t nearly enough hours in the week to […]

By Erika Blanchard | Posted in Concierge, Customer Loyalty Programs, Webinar | Also tagged , , , , | Comments (0)

Rewarding Customer Loyalty One Unforgettable Experience at a Time

October 20, 2011 – 2:24 pm

Live Webinar, Tuesday November 15, 2011 at 1:00 p.m. ET Presenters: Jamie Comiskey, Vice President, Experiential Programs VIPdesk Mark Robeson, Senior Vice President, Sales and Marketing, VIPdesk Discounts, coupons and a card on their birthday… all personalized engagement tactics customers recognize and appreciate… but what about more aspirational rewards? Whether a meet & greet with […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Loyalty Programs | Also tagged , , , , , , , | Comments (2)

Becky Carroll ROCKS the Latest VIPdesk Webinar: Understanding the Hidden Power of Your Customers

August 2, 2011 – 6:14 pm

Perhaps it’s the anticipation of my piano lesson this evening but the VIPdesk webinar this afternoon, Understanding the Hidden Power of Your Customers, presented by Becky Carroll, had several interesting musical themes.  Not only does Becky have a lilting voice that kept our diverse audience engaged, but the focus of her presentation, Four Keys to […]

By Amy Campbell | Posted in Contact Center Best Practices, Customer Experience, Events, Social Media, Webinar | Also tagged , , , , , , , , , | Comments (0)

Exceptional Customer Service: The Most Important Aspect of Customer Loyalty

July 21, 2011 – 11:55 am

Recently VIPdesk and Affinion Loyalty Group conducted a survey of Loyalty Marketing Professionals which revealed the importance of exceptional customer service, exclusive rewards and concierge service as the most important aspects of customer loyalty programs geared towards affluent consumers. Over 50 percent of loyalty marketers identified exceptional customer service as the most important aspect of […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, VIPdesk, Webinar | Also tagged , , , , , , , , , , , , , , , , , , | Comments (1)

Upcoming Webinar: The Impact of the Customer Contact Center on Overall Brand Experience

February 18, 2011 – 8:41 am

No matter what industry you are in, every interaction that your customers have with your brand is a branding experience.  And every branding experience is a citical marketing event with the power to win or lose customer loyalty.  As such, an effective brand strategy must extend through the most personal point of contact—the customer contact […]

By Linda Dickerhoof Sperling | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, VIPdesk, Webinar | Also tagged , , , , , , , , , , , | Comments (0)
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