December 29, 2011 – 9:46 am
As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, [...]
By Erika Blanchard
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Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce
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Also tagged Concierge, Concierge Companies, Concierge Services, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Service, Loyalty Programs, Telework
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September 27, 2011 – 1:50 pm
If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry. Through thick or thin, we are driven by the value of what we do and hold strong to our mission, [...]
By Teresa Sinel
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Posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Virtual Workforce, Webinar
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Also tagged CCTR, Contact Center, Contact Center Best Practices, Customer Service, Customer Service Training, Management, Telecommute, Telework, Virtual Contact Center, Virtual Training
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“Studies show the benefits of flexible work arrangements [such as work-at-home options] can include: Improved worker productivity and efficiency Increased job satisfaction Better employee morale Improved employee engagement Less absenteeism Less turnover which results in less money spent on hiring, training new employees Increased balance between work and family/personal life Costs savings related to facilities [...]
February 15, 2011 – 9:28 am
Nashville! With that said, is anyone heading to the Contact Center Association’s 2011 Conference and Expo in Nashville TN on 3/21-24? VIPdesk will be there sharing best practices on a variety of different topics. You will not want to miss this informative conference which focuses on contact center professionals dedicated to advancing the profession and [...]
By Erika Blanchard
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Posted in Contact Center Best Practices, Events, Executive Team, News, Social Media, Virtual Workforce
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Also tagged Addison Hatch, CCA, CCTR, Conference, Contact Center, Contact Center Association, Contact Center Best Practices, Contact Center Conference and Expo, Customer Service, Events, Expo, Liat Myers, Nashville, Teresa Sinel, Virtual Contact Center
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February 1, 2011 – 8:53 am
As our friends along the East Coast curse the snow, ice and cold that has afflicted the region over the past two winters, there is an upside that will impact people who are far removed from the widening Snow Belt. Mother Nature is advancing the cause of telecommuting more than anyone else. Blame it on [...]
By James Koller
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Posted in Virtual Workforce
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Also tagged Snow, Snowfall, Telecommute, Telecommuting, Telework, WAH, WAHM, Washington Business Journal, WBJ, Winter, Work from Home
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vipdesk
Erika Blanchard
Linda Dickerhoof Sperling
Sally Hurley
Teresa Sinel
James Koller
Melissa Carpenter
Mary Naylor
Othmar von Blumencron
Amy Campbell
Lindsay Gibson
Vladimir Poletaev
