Tag Archives: VIPdesk

Season’s Greetings from VIPdesk

December 27, 2011 – 10:12 am

From all of us at VIPdesk, we would like to extend our warmest wishes for a happy holiday season. As the year comes to a close, we’d like to let you know how much we appreciate your support. We’d also like to take this opportunity to thank you for your continued partnership. It is our [...]

By vipdesk | Posted in News | Also tagged , , , | Comments (0)

On Giving Thanks

November 22, 2011 – 12:17 pm

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.    -John Fitzgerald Kennedy As unbelievable as it is to me, the holiday season is, once again, upon us. I, personally, can’t believe how fast this year has flown by – although, [...]

By Erika Blanchard | Posted in Brand Experience Management, VIPdesk | Also tagged , , , , | Comments (0)

Achieving Work-Life Balance: Flexible Work Options Benefit Both Employees and Employers

July 19, 2011 – 12:52 pm

“Studies show the benefits of flexible work arrangements [such as work-at-home options] can include: Improved worker productivity and efficiency Increased job satisfaction Better employee morale Improved employee engagement Less absenteeism Less turnover which results in less money spent on hiring, training new employees Increased balance between work and family/personal life Costs savings related to facilities [...]

By Teresa Sinel | Posted in Virtual Workforce | Also tagged , , , , , , , , , | Comments (2)

Best Practices Guidebook: Word of Mouth (WOM) in the Customer Contact Center

July 7, 2011 – 12:01 pm

The Best Practices Guidebook: WOM in the Customer Contact Center was developed by the Customer Service Subcommittee of WOMMA’s Research and Measurement Council. The Guidebook was developed in response to an industry demand for a detailed look into examples of integrating word of mouth (WOM) principles and social media into the discipline of customer service. [...]

By Erika Blanchard | Posted in Contact Center Best Practices, Social Media, VIPdesk | Also tagged , , , , , , , , , , , , , , , | Comments (0)

These Are a Few of My Favorite (Customer Service) Things

June 28, 2011 – 10:34 am

I’ve spent a good chunk of my career monitoring customer and agent interactions and I could probably write a book about the spicier things I’ve heard when listening to live and recorded calls.  Some have made me laugh, some have made me cringe, and some have almost made my hair stand on end.  You may [...]

By Teresa Sinel | Posted in Contact Center Best Practices, Customer Experience, Customer Retention | Also tagged , , , , , , , | Comments (21)
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