Tag Archives: Training

Training the Next Generation

June 19, 2012 – 10:45 am

My son is graduating from high school this Saturday and I swear I don’t know how we ended up here, with him all grown up and me wondering where the years went.  Yes, it’s clichéd, but boy, is it a huge dose of reality for me. You’d think that I wouldn’t be surprised when all […]

By Teresa Sinel | Posted in Contact Center Best Practices, Management | Also tagged , | Comments (0)

Rewarding Customer Loyalty One Unforgettable Experience at a Time

October 20, 2011 – 2:24 pm

Live Webinar, Tuesday November 15, 2011 at 1:00 p.m. ET Presenters: Jamie Comiskey, Vice President, Experiential Programs VIPdesk Mark Robeson, Senior Vice President, Sales and Marketing, VIPdesk Discounts, coupons and a card on their birthday… all personalized engagement tactics customers recognize and appreciate… but what about more aspirational rewards? Whether a meet & greet with […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Loyalty Programs | Also tagged , , , , , , , | Comments (2)

Becky Carroll ROCKS the Latest VIPdesk Webinar: Understanding the Hidden Power of Your Customers

August 2, 2011 – 6:14 pm

Perhaps it’s the anticipation of my piano lesson this evening but the VIPdesk webinar this afternoon, Understanding the Hidden Power of Your Customers, presented by Becky Carroll, had several interesting musical themes.  Not only does Becky have a lilting voice that kept our diverse audience engaged, but the focus of her presentation, Four Keys to […]

By Amy Campbell | Posted in Contact Center Best Practices, Customer Experience, Events, Social Media, Webinar | Also tagged , , , , , , , , , | Comments (0)

Life Lessons Mom Taught Us About Customer Service

July 26, 2011 – 10:40 am

What would we do without our moms?  They taught us right from wrong, how to sew up the holes in our socks, and made sure we knew we were loved.  They also imparted a lot of valuable lessons about working together and getting along with each other, which are the building blocks of customer service.  […]

By Teresa Sinel | Posted in Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention | Also tagged , , , , , , , , | Comments (1)

Managing from Within: The Power and Passion Behind Good Management

April 26, 2011 – 10:40 am

A manager’s most difficult job is to manage, inspire, and encourage their teams to be better tomorrow than they are today, and that’s a tall order no matter how you slice it.  Managers deal with different personalities, trying to keep their teams happy and performing their best, while at the same time being tasked with […]

By Teresa Sinel | Posted in Contact Center Best Practices, Management | Also tagged , , , , , , , , , , | Comments (2)
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