Tag Archives: Telework

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, […]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce | Also tagged , , , , , , , , | Comments (1)

Finding Moments of Greatness in a Virtual World

September 27, 2011 – 1:50 pm

If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry.  Through thick or thin, we are driven by the value of what we do and hold strong to our mission, […]

By Teresa Sinel | Posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Virtual Workforce, Webinar | Also tagged , , , , , , , , , | Comments (0)

Nontraditional Employee Benefits Can Help Win the War for Top Talent

August 9, 2011 – 4:42 pm

Hiring the right people is critical and retaining them is equally as important. We all know that people produce results and hiring a winning team for your business is the key to success. We must also remember that hiring the wrong employees can be a costly mistake. Studies show that it can cost up to […]

By Erika Blanchard | Posted in Concierge, Management, VIPdesk | Also tagged , , , , , , , , , , | Comments (3)

Achieving Work-Life Balance: Flexible Work Options Benefit Both Employees and Employers

July 19, 2011 – 12:52 pm

“Studies show the benefits of flexible work arrangements [such as work-at-home options] can include: Improved worker productivity and efficiency Increased job satisfaction Better employee morale Improved employee engagement Less absenteeism Less turnover which results in less money spent on hiring, training new employees Increased balance between work and family/personal life Costs savings related to facilities […]

By Teresa Sinel | Posted in Virtual Workforce | Also tagged , , , , , , , , , | Comments (4)

Has the Homeshoring Revolution Fizzled?

May 24, 2011 – 8:06 am

Most of us remember or have been impacted at one time or another by the offshoring movement that began in the 1980s, when thousands of jobs and countless call center operations migrated overseas as a means for businesses to better control operating and hiring costs, wages, and taxes.  I can distinctly recall my first offshore […]

By Teresa Sinel | Posted in Contact Center Best Practices, Customer Experience, Virtual Workforce | Also tagged , , , , , , , , , , , , | Comments (1)
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