September 27, 2011 – 1:50 pm
If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry. Through thick or thin, we are driven by the value of what we do and hold strong to our mission, [...]
By Teresa Sinel
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Posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Virtual Workforce, Webinar
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Also tagged CCTR, Contact Center, Contact Center Best Practices, Customer Service, Customer Service Training, Management, Telework, Virtual Contact Center, Virtual Training, virtual workforce
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Hiring the right people is critical and retaining them is equally as important. We all know that people produce results and hiring a winning team for your business is the key to success. We must also remember that hiring the wrong employees can be a costly mistake. Studies show that it can cost up to [...]
By Erika Blanchard
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Posted in Concierge, Management, VIPdesk
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Also tagged Benefits, Concierge, Concierge Benefits, Concierge Services, Corporate Concierge Services, Nontraditional Benefits, Recruiting, Telework, Unique Benefits, Virtual Concierge Services, Work Life Balance
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Most of us remember or have been impacted at one time or another by the offshoring movement that began in the 1980s, when thousands of jobs and countless call center operations migrated overseas as a means for businesses to better control operating and hiring costs, wages, and taxes. I can distinctly recall my first offshore [...]
By Teresa Sinel
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Posted in Contact Center Best Practices, Customer Experience, Virtual Workforce
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Also tagged CEM, Contact Center Best Practices, Customer Experience, Customer Experience Management, Home-Shoring, Home-Sourcing, Homeshoring, Homesourcing, Off-Shoring, Offshoring, Telcoa, Telework, Virtual Contact Center
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February 8, 2011 – 10:39 am
CBS Early Show Co-Host Chris Wragge recently interviewed Regina Lewis, AOL Consumer Advisor, about finding legitimate work-from-home opportunities. The segment’s message was extremely relevant and provided those seeking a work-from-home position some necessary facts and tools on what to do and what not to do during the search. I listened to Regina talk about red [...]
By Amy Campbell
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Posted in News, VIPdesk, Virtual Workforce
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Also tagged AOL Consumer Advisor, CBS, CBS Early Show, Chris Wragge, Distributed Workforce, GMA, Good Morning America, Regina Lewis, Remote Workforce, Telecommuting, Telework, Tory Johnson, Work at Home, Work from Home, Work Life Balance
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February 1, 2011 – 8:53 am
As our friends along the East Coast curse the snow, ice and cold that has afflicted the region over the past two winters, there is an upside that will impact people who are far removed from the widening Snow Belt. Mother Nature is advancing the cause of telecommuting more than anyone else. Blame it on [...]
By James Koller
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Posted in Virtual Workforce
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Also tagged Snow, Snowfall, Telecommuting, Telework, virtual workforce, WAH, WAHM, Washington Business Journal, WBJ, Winter, Work from Home
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vipdesk
Erika Blanchard
Linda Dickerhoof Sperling
Sally Hurley
Teresa Sinel
James Koller
Melissa Carpenter
Mary Naylor
Othmar von Blumencron
Amy Campbell
Lindsay Gibson
Vladimir Poletaev
