Tag Archives: Social Media

Your Concierge: Top 7 tips on traveling with pets

August 17, 2012 – 9:32 am

When traveling for any reason: a business trip, vacation, holiday or to see family, those who have pets must carefully (and often creatively) plan their trip.  Luckily there are resources that pet owners can rely on to determine pet-friendliness of hotels and carriers, create detailed itineraries, and generally prepare for travel’s unexpected turns. We have […]

By Vladimir Poletaev | Posted in Concierge, Financial Services, Insurance, Pet Concierge, Travel | Also tagged , , , , , , , , , , | Comments (11)

Top Travel Trends for 2012

June 14, 2012 – 9:20 am

Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this ever-changing landscape. “There’s an app for that” about sums it up – all of the major travel providers (airlines, hotels, etc.) have apps […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Retention, Mobile, Social Media, Travel | Also tagged , , , , | Comments (0)

The Language of Social Media

May 15, 2012 – 11:45 am

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one who knows how to combine them.”  ~ Nathaniel Hawthorne Social Media, as the name implies, involves person-to-person or group-to-group communications that use a wide variety of technological mediums.  […]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience, Social Media | Also tagged , , | Comments (3)

Over Half of all Customer Loyalty Programs Embrace Social Media and Mobile Communication Tools

May 3, 2012 – 1:41 pm

We recently hosted a webinar, along with Banyan Branch ”Engaging and Retaining Customers through Social Media and Mobile-Enabled Loyalty Programs“. Below is the press release which outlines the poll results from the webinar which included over three hundred mid-to-high level managers and executives from many of the world’s leading brands. We recommend that you download the […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, Experiential Rewards, Financial Services, Marketing, Mobile, Social Media | Also tagged , , , | Comments (2)

The NEXT Step in Loyalty Marketing

April 12, 2012 – 1:28 pm

Express, an American fashion retailer headquartered in Columbus, Ohio and New York, New York which operates over 550 stores in the United States and generates $1.8 billion in annual sales is paving the way for a new and hip loyalty program. Today, many brands simply reward consumers for their purchases – and many of those […]

By Erika Blanchard | Posted in Customer Loyalty Programs, Customer Relationship Management, Brand Experience Management | Also tagged , , | Comments (0)
Follow

Get every new post delivered to your Inbox.

Join 91 other followers