Tag Archives: Social Customer Care

Greetings from the 2011 Loyalty Expo!

March 22, 2011 – 10:34 am

We are thrilled to not only be attending this year’s Loyalty Expo at the beautiful Hyatt Regency Grand Cypress in Sunny Orlando, Florida, but we’re also excited to be exhibiting and presenting with Molly DeMaagd, Director of Social Media from AT&T. For those of you that are attending our presentation on Integrating Social Media into [...]

By Erika Blanchard | Posted in Customer Experience, Events, Social Media | Also tagged , , , , , , , , , , , , , , , , , | Comments (0)

Greetings from Nashville and the Contact Center Conference & Expo 2011

March 21, 2011 – 8:43 pm

This week is a very busy week for the VIPdesk team—we have team members presenting and attending not only the Loyalty Expo, but also the Contact Center Conference and Expo 2011 which is being held this week at the Gaylord Opryland Resort in Nashville.  The conference started on Sunday with pre-conference workshops, and runs through [...]

By Linda Dickerhoof Sperling | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Events, Social Media | Also tagged , , , , , , , , , , , , , | Comments (0)

Integrating Social Media into the Contact Center

January 21, 2011 – 2:10 pm

Most Companies realize how important it is to service their customers via social media – however, many do not have a plan on how to effectively manage the process. Our very own Liat Myers will be holding a joint webinar with the Contact Center Association on Wednesday, January 26th which will educate attendees on how [...]

By Erika Blanchard | Posted in Contact Center Best Practices, Social Media, Webinar | Also tagged , , , , , , , , , , , | Comments (0)

A Look Back at 2010: Social Media, Customer Experience and Loyalty

December 30, 2010 – 1:30 pm

As 2010 comes to a close and I reflect upon the past 12 months, it’s clear that 2010 was a momentous year for many of us. I think it’s important to look back and reflect on the exciting changes that took place over the past year – Sure it was a tough year, with high [...]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Social Media, VIPdesk, Virtual Workforce, Web 2.0, Webinar | Also tagged , , , , , , , , , , , , , , | Comments (0)

Webinar Recap: Social Customer Care: Strategy, Tools and ROI

December 9, 2010 – 9:59 am

Yesterday we hosted another webinar related to Social Customer Care, as this is a very hot topic with many businesses large and small. The webinar recording will be posted in the next few days, but since we had so much interest, I thought I would post a recap. We’ve all read (and heard) a lot [...]

By Erika Blanchard | Posted in Contact Center Best Practices, Customer Experience, Social Media | Also tagged , , , , , , , , , , | Comments (3)
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