Service Excellence « VIPdesk Blog

Tag Archives: Service Excellence

Who is J.D. Power, Anyway?

October 11, 2011 – 1:30 am

In my position as research assistant at VIPdesk, I often list and quote companies that top and make various J.D. Power & Associates surveys and lists but until recently, I never really thought much about the J.D Power and Associates firm or even the man behind the noted and respected company. Getting a top spot […]

By Amy Campbell | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience | Also tagged Award, BEM, Brand Experience Management, Customer Experience, Customer Service, Customer Service Award, Customer Service Champions, J.D. Power and Associates, James David Power III, JD Power and Associates, Quality Service | Comments (0)

Anticipation

September 13, 2011 – 9:06 am

I was pondering the content of this blog post today, which initially involves a lot of staring into space, adopting a serene Zen-like state, completely vacating my mind, and trying to isolate what has particularly moved me in the past week. During the ‘staring into space’ phase, I found my eyes focused on my dog, […]

By Teresa Sinel | Posted in Contact Center Best Practices, Customer Experience, Customer Retention | Also tagged Customer Experience, Customer Loyalty, Customer Service, CustServ, Loyalty | Comments (13)

Article of Interest: The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse

September 1, 2011 – 2:39 pm

So, I’ve been following Peter Shankman since I discovered HARO (help a reporter out) a couple of years ago; an extremely useful concept for both reporters and marketers alike. Since then, I’ve seen his following grow. Today he has 109,647 Twitter Followers, 51,889 Facebook Fans and a very impressive Klout score of 88. Not only […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Experience, Customer Retention, Customer Spotlight, Social Media | Also tagged Brand Loyalty, CEM, Customer Experience, Customer Service, CustServ, Facebook, Klout, Social Media, Twitter | Comments (0)

Article of Interest: 20 Ways to Kill Customer Loyalty

August 25, 2011 – 12:38 pm

Are your customers loyal? I’m sure you have some loyal customers, or odds are you wouldn’t be in business; however, I’m sure there’s quite a few that aren’t truly loyal to your company or your brand. Shep Hyken, the bestselling author, speaker and customer service expert recently published a list of “loyalty killers” in an […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Retention | Also tagged Customer Experience, Customer Loyalty, Customer Service, CustServ, Loyalty | Comments (0)

The Public Loves Publix

August 23, 2011 – 9:44 am

Some might call it Southern hospitality, but I think the politeness and civility shown to customers by Publix’ employees is much more than that – it’s a corporate culture and philosophy. And I’m not the only one who thinks so. Publix, the largest employee-owned supermarket in the country, has earned many customer service awards in […]