Tag Archives: Mobile

Your Concierge: Top 7 tips on traveling with pets

August 17, 2012 – 9:32 am

When traveling for any reason: a business trip, vacation, holiday or to see family, those who have pets must carefully (and often creatively) plan their trip.  Luckily there are resources that pet owners can rely on to determine pet-friendliness of hotels and carriers, create detailed itineraries, and generally prepare for travel’s unexpected turns. We have […]

By Vladimir Poletaev | Posted in Concierge, Financial Services, Insurance, Pet Concierge, Travel | Also tagged , , , , , , , , , , | Comments (11)

Top Travel Trends for 2012

June 14, 2012 – 9:20 am

Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this ever-changing landscape. “There’s an app for that” about sums it up – all of the major travel providers (airlines, hotels, etc.) have apps […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Retention, Mobile, Social Media, Travel | Also tagged , , , , | Comments (0)

VIPdesk’s 2012 Summer Reading List

May 25, 2012 – 9:33 am

Have you made the Loyalty Leap yet? Read The Loyalty Leap by Bryan Pearson, the #1 pick on our Summer 2012 Reading List and learn how you can turn customer information into customer intimacy, building strong relationships with your customer and ultimately driving customer loyalty. No matter where your summer plans will take you, don’t […]

By Linda Dickerhoof Sperling | Posted in Customer Experience, Customer Loyalty Programs, News | Also tagged , | Comments (0)

Over Half of all Customer Loyalty Programs Embrace Social Media and Mobile Communication Tools

May 3, 2012 – 1:41 pm

We recently hosted a webinar, along with Banyan Branch ”Engaging and Retaining Customers through Social Media and Mobile-Enabled Loyalty Programs“. Below is the press release which outlines the poll results from the webinar which included over three hundred mid-to-high level managers and executives from many of the world’s leading brands. We recommend that you download the […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, Experiential Rewards, Financial Services, Marketing, Mobile, Social Media | Also tagged , , , | Comments (2)

2011 Annual SOCAP Conference in Orlando, FL

October 25, 2011 – 9:31 am

As with past conferences, SOCAP (The Society of Consumer Affairs Professionals) annual 2011 opened with a bang. The Blues Brothers had the over 500 attendees clapping and rocking before the first speaker reached the stage. However, the gathering had much more to offer and the attendees enjoyed a conference packed with interesting keynote speakers, breakout […]

By Othmar von Blumencron | Posted in Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Events, Social Media | Also tagged , , , , , , , | Comments (2)
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