Tag Archives: Management

Training the Next Generation

June 19, 2012 – 10:45 am

My son is graduating from high school this Saturday and I swear I don’t know how we ended up here, with him all grown up and me wondering where the years went.  Yes, it’s clichéd, but boy, is it a huge dose of reality for me. You’d think that I wouldn’t be surprised when all […]

By Teresa Sinel | Posted in Contact Center Best Practices, Management | Also tagged , | Comments (0)

The Power Behind Random Acts of Kindness: How Paying it Forward with Team Members Can Benefit Your Relationships, Your Customers, and Your Business

April 23, 2012 – 11:10 pm

By nature, people want to help others.  Doing something meaningful for someone else is an endorphin-releaser that makes us feel good.  It also starts a chain reaction.  When someone does something nice for us, we want to perpetuate that good deed and do something nice for others. One of my favorite commercials that so beautifully […]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience, Customer Relationship Management, Customer Retention, News | Also tagged , , , | Comments (1)

Article of Interest: We’re All Marketers Now

November 3, 2011 – 10:04 am

I recently came across an article titled, “We’re all marketers now” by Tom French, Laura LaBerge, and Paul Magill which truly hit home, seeing that marketing is my primary role – and one that I try to instill on all of my co-workers, despite their role within the company. It’s true…everyone has a role in […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Management, Marketing | Also tagged , , , , , | Comments (0)

Rounding for Business

October 18, 2011 – 1:00 pm

Rounding…Proactively, engaging, listening to, communicating with, building relationships with and supporting your most important asset (your employees). ~ Studer Group The phrase “making the rounds,” also known as “rounding,” clearly has medical roots. It brings to mind individuals in white coats walking through hospital corridors at regular intervals to check on those under their care.  […]

By Teresa Sinel | Posted in Brand Experience Management, Contact Center Best Practices, Management | Also tagged , | Comments (3)

Finding Moments of Greatness in a Virtual World

September 27, 2011 – 1:50 pm

If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry.  Through thick or thin, we are driven by the value of what we do and hold strong to our mission, […]

By Teresa Sinel | Posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Virtual Workforce, Webinar | Also tagged , , , , , , , , , | Comments (0)
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