Tag Archives: Leadership

The Power Behind Random Acts of Kindness: How Paying it Forward with Team Members Can Benefit Your Relationships, Your Customers, and Your Business

By nature, people want to help others.  Doing something meaningful for someone else is an endorphin-releaser that makes us feel good.  It also starts a chain reaction.  When someone does something nice for us, we want to perpetuate that good deed and do something nice for others. One of my favorite commercials that so beautifully [...]

Customer Service: Practice what you preach

I think we all know that many companies are seriously deficient in quality customer service. I know in any given week, I am horrified on at least a few occasions – either in person at a store or over the phone.  This week, I called another major company and was on hold for over 19 [...]

Premium Customer Care: Developing a Customer Experience Blueprint

Many marketers today don’t really understand what today’s “new” customer wants; nor do they know what marketing strategies and tactics work anymore. We all know that there has been a fundamental shift in marketing –The old “one-to-many” communications are no longer accepted and customers, today, expect more from companies across every industry. One thing that [...]

Managing from Within: The Power and Passion Behind Good Management

A manager’s most difficult job is to manage, inspire, and encourage their teams to be better tomorrow than they are today, and that’s a tall order no matter how you slice it.  Managers deal with different personalities, trying to keep their teams happy and performing their best, while at the same time being tasked with [...]

Never Let the Customer See You Sweat: The Lesson of the Hot Dogs

I have been fortunate enough in my career to have started not one, but two, award-winning companies.  And something I learned early on is that in the face of a potential work crisis, it is absolutely necessary to remain calm.  Take a step back, take a look around, and never let them see you sweat.  [...]

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