Tag Archives: Facebook

Article of Interest: The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse

September 1, 2011 – 2:39 pm

So, I’ve been following Peter Shankman since I discovered HARO (help a reporter out) a couple of years ago; an extremely useful concept for both reporters and marketers alike. Since then, I’ve seen his following grow. Today he has 109,647 Twitter Followers, 51,889 Facebook Fans and a very impressive Klout score of 88. Not only [...]

By Erika Blanchard | Posted in Brand Experience Management, Customer Experience, Customer Retention, Customer Spotlight, Social Media | Also tagged , , , , , , , , | Comments (0)

A Look Back at 2010: Social Media, Customer Experience and Loyalty

December 30, 2010 – 1:30 pm

As 2010 comes to a close and I reflect upon the past 12 months, it’s clear that 2010 was a momentous year for many of us. I think it’s important to look back and reflect on the exciting changes that took place over the past year – Sure it was a tough year, with high [...]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Social Media, VIPdesk, Virtual Workforce, Web 2.0, Webinar | Also tagged , , , , , , , , , , , , , , | Comments (0)

Webinar Recap: Social Customer Care: Strategy, Tools and ROI

December 9, 2010 – 9:59 am

Yesterday we hosted another webinar related to Social Customer Care, as this is a very hot topic with many businesses large and small. The webinar recording will be posted in the next few days, but since we had so much interest, I thought I would post a recap. We’ve all read (and heard) a lot [...]

By Erika Blanchard | Posted in Contact Center Best Practices, Customer Experience, Social Media | Also tagged , , , , , , , , , , | Comments (3)

WOMMA Summit: Sinfully Social Excitement, Expectations and Wonder

November 16, 2010 – 4:05 pm

WOMMA’s biggest event of the year, Creating Talkable Brands: Next and Best Practices is taking place in Las Vegas on Wednesday through Friday of this week.  I can’t believe it starts tomorrow! I’ve been looking forward to this forever – I’m super excited and can’t wait to board the plane and head for Vegas. Working [...]

By Erika Blanchard | Posted in Events, Marketing, Social Media, Web 2.0 | Also tagged , , , , , | Comments (1)

Highlights From The Social Media Virtual Summit 2010

November 4, 2010 – 8:50 am

On Tuesday, I attended the Social Media Virtual Summit presented by The Online Marketing Summit and ClickZ and gained a lot of insight through the variety of presenters the summit offered. For me, attending the seminar was two-fold. First, social media is what I do and love and VIPdesk, as a company, is not only [...]

By Erika Blanchard | Posted in Social Media | Also tagged , , , , , | Comments (0)
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