Tag Archives: Event

2011 Annual SOCAP Conference in Orlando, FL

October 25, 2011 – 9:31 am

As with past conferences, SOCAP (The Society of Consumer Affairs Professionals) annual 2011 opened with a bang. The Blues Brothers had the over 500 attendees clapping and rocking before the first speaker reached the stage. However, the gathering had much more to offer and the attendees enjoyed a conference packed with interesting keynote speakers, breakout [...]

By Othmar von Blumencron | Posted in Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Events, Social Media | Also tagged , , , , , , , | Comments (2)

SOCAP 2011 Symposium Update

May 3, 2011 – 9:06 am

DAY ONE UPDATE SOCAP has a tradition of producing relevant and exciting shows for the customer service industry and it looks like this year’s Spring Symposium in Las Vegas with over 350 attendees (a new record) will be no different. But that’s not what makes it special. Special is the way they almost force interaction [...]

By Othmar von Blumencron | Posted in Brand Experience Management, Customer Experience, Events, Financial Services | Also tagged , , , , , , , , , , , , | Comments (0)

Greetings from the 2011 Loyalty Expo!

March 22, 2011 – 10:34 am

We are thrilled to not only be attending this year’s Loyalty Expo at the beautiful Hyatt Regency Grand Cypress in Sunny Orlando, Florida, but we’re also excited to be exhibiting and presenting with Molly DeMaagd, Director of Social Media from AT&T. For those of you that are attending our presentation on Integrating Social Media into [...]

By Erika Blanchard | Posted in Customer Experience, Events, Social Media | Also tagged , , , , , , , , , , , , , , , , , | Comments (0)

Integrating Social Media into the Contact Center

January 21, 2011 – 2:10 pm

Most Companies realize how important it is to service their customers via social media – however, many do not have a plan on how to effectively manage the process. Our very own Liat Myers will be holding a joint webinar with the Contact Center Association on Wednesday, January 26th which will educate attendees on how [...]

By Erika Blanchard | Posted in Contact Center Best Practices, Social Media, Webinar | Also tagged , , , , , , , , , , , | Comments (0)

Shop.org Summit 2010 Review

October 6, 2010 – 11:41 am

With over 3,000 attendees, Shop.org drew a record crowd this year. The show has become really impressive, extremely well organized and very well respected as the premier industry gathering. Besides providing fascinating and relevant keynote presentations, breakout sessions, Big-Idea presentations; roundtable discussions warrant a great opportunity to meet people and discuss specific topics. There is [...]

By Othmar von Blumencron | Posted in Events, Retail, Social Media | Also tagged , , , , , , | Comments (0)
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