Tag Archives: CustServ

Who Cares About Brand Loyalty?

January 17, 2012 – 8:30 am

ForeSee, one of the powerhouses in customer satisfaction surveys, came out with their 2011 e-retailer holiday assessment not too long ago. There were some big increases (Amazon.com, Avon, QVC, Apple, JC Penney), some significant declines (Netflix, Gap, Overstock), and a lot of good information about how the marketplace did this season in the eyes of […]

By Teresa Sinel | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Also tagged , , , , , , , , , | Comments (1)

7 Customer Service Resolutions for 2012

January 10, 2012 – 11:00 am

It’s 2012, which means; a new calendar, a new year and a new opportunity to start over… Over the past week, I’ve seen a lot of resolutions come (and already go), but I feel that each year, we each have the opportunity to look back at what we discovered, what we learned along the way […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Voice of the Customer | Also tagged , , , , , , , | Comments (0)

Whether You Call it O.co or Overstock.com…the Company is Tops in Customer Service!

December 13, 2011 – 1:11 pm

The idea behind Overstock.com is really cool.  Not only can customers shop for top quality brands at a tremendous savings under one cyber umbrella but to manufacturers, retailers and distributors the company provides an alternative selling channel. I’m a big fan of the company for several reasons.  One is the merchandise freshness.  You just never […]

By Amy Campbell | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention | Also tagged , , , , , , | Comments (0)

Cyber Monday Mania

November 29, 2011 – 1:52 pm

How did you shop over the Thanksgiving weekend?  If you’re like a growing number of consumers, you may have taken advantage of in-store craziness on Black Friday but by the end of the weekend, you and 226 million of your fellow bargain hunters were looking forward to the quiet and comfort of virtual shopping at […]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Also tagged , , , , , , , | Comments (0)

Article of Interest: We’re All Marketers Now

November 3, 2011 – 10:04 am

I recently came across an article titled, “We’re all marketers now” by Tom French, Laura LaBerge, and Paul Magill which truly hit home, seeing that marketing is my primary role – and one that I try to instill on all of my co-workers, despite their role within the company. It’s true…everyone has a role in […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Management, Marketing | Also tagged , , , , , | Comments (0)
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