Tag Archives: Customer Service

The Language of Social Media

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one who knows how to combine them.”  ~ Nathaniel Hawthorne Social Media, as the name implies, involves person-to-person or group-to-group communications that use a wide variety of technological mediums.  [...]

In Booming Pet Industry Personal Service is Key

This week is Pet Appreciation Week , a time I believe should be not only for pet owners to appreciate their pets, but for the pet industry to appreciate the customers who have taken what was once a niche industry and made it a powerhouse: The  2011-2012 APPA National Pet Owners Survey showed that 62% of [...]

The Power Behind Random Acts of Kindness: How Paying it Forward with Team Members Can Benefit Your Relationships, Your Customers, and Your Business

By nature, people want to help others.  Doing something meaningful for someone else is an endorphin-releaser that makes us feel good.  It also starts a chain reaction.  When someone does something nice for us, we want to perpetuate that good deed and do something nice for others. One of my favorite commercials that so beautifully [...]

Customer loyalty programs…you got some ‘splaining to do

Yesterday morning at—of all places the gas station—I had an “a-ha!” moment.  My realization: Your customer loyalty program—no matter how it can help them save time or money—will not automatically cut through the “clutter” of your customer’s lives.  Instead, it is necessary to look at how your product or service fits into the lives of [...]

7 Customer Service Resolutions for 2012

It’s 2012, which means; a new calendar, a new year and a new opportunity to start over… Over the past week, I’ve seen a lot of resolutions come (and already go), but I feel that each year, we each have the opportunity to look back at what we discovered, what we learned along the way [...]

Follow

Get every new post delivered to your Inbox.

Join 58 other followers