Tag Archives: Customer Service

The Language of Social Media

May 15, 2012 – 11:45 am

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one who knows how to combine them.”  ~ Nathaniel Hawthorne Social Media, as the name implies, involves person-to-person or group-to-group communications that use a wide variety of technological mediums.  [...]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience, Social Media | Also tagged , , | Comments (0)

In Booming Pet Industry Personal Service is Key

May 8, 2012 – 9:21 am

This week is Pet Appreciation Week , a time I believe should be not only for pet owners to appreciate their pets, but for the pet industry to appreciate the customers who have taken what was once a niche industry and made it a powerhouse: The  2011-2012 APPA National Pet Owners Survey showed that 62% of [...]

By Vladimir Poletaev | Posted in Brand Experience Management, Customer Experience, Customer Relationship Management, Customer Retention | Also tagged , , , , | Comments (0)

The Power Behind Random Acts of Kindness: How Paying it Forward with Team Members Can Benefit Your Relationships, Your Customers, and Your Business

April 23, 2012 – 11:10 pm

By nature, people want to help others.  Doing something meaningful for someone else is an endorphin-releaser that makes us feel good.  It also starts a chain reaction.  When someone does something nice for us, we want to perpetuate that good deed and do something nice for others. One of my favorite commercials that so beautifully [...]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience, Customer Relationship Management, Customer Retention, News | Also tagged , , , | Comments (0)

Customer loyalty programs…you got some ‘splaining to do

April 10, 2012 – 2:07 pm

Yesterday morning at—of all places the gas station—I had an “a-ha!” moment.  My realization: Your customer loyalty program—no matter how it can help them save time or money—will not automatically cut through the “clutter” of your customer’s lives.  Instead, it is necessary to look at how your product or service fits into the lives of [...]

By Linda Dickerhoof Sperling | Posted in Customer Experience, Customer Loyalty Programs | Also tagged , , , , | Comments (1)

7 Customer Service Resolutions for 2012

January 10, 2012 – 11:00 am

It’s 2012, which means; a new calendar, a new year and a new opportunity to start over… Over the past week, I’ve seen a lot of resolutions come (and already go), but I feel that each year, we each have the opportunity to look back at what we discovered, what we learned along the way [...]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Voice of the Customer | Also tagged , , , , , , , | Comments (0)
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