Tag Archives: Customer Experience Management

5 Best Practices for Loyalty Programs

July 31, 2012 – 10:26 am

It’s not often you hear a business owner claim that they have as much business as they can handle. So, with that in mind – let’s talk about the bottom line. There are two ways a business can grow and prosper. First via customer acquisitions, which can be costly and very time-consuming. The other way […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Loyalty Programs, Marketing | Also tagged , , , | Comments (1)

The Golden Rule

July 3, 2012 – 12:26 pm

“Do unto others, as you would have them do unto you” Ah, the golden rule, engrained in many, practiced by….some. The Golden Rule, or ethic of reciprocity is an ethical code, or morality, that spans many generations and can be found in some form in almost every ethical tradition. It’s the one rule that most […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Management | Also tagged , , , | Comments (1)

Who Cares About Brand Loyalty?

January 17, 2012 – 8:30 am

ForeSee, one of the powerhouses in customer satisfaction surveys, came out with their 2011 e-retailer holiday assessment not too long ago. There were some big increases (Amazon.com, Avon, QVC, Apple, JC Penney), some significant declines (Netflix, Gap, Overstock), and a lot of good information about how the marketplace did this season in the eyes of […]

By Teresa Sinel | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Also tagged , , , , , , , , , | Comments (1)

7 Customer Service Resolutions for 2012

January 10, 2012 – 11:00 am

It’s 2012, which means; a new calendar, a new year and a new opportunity to start over… Over the past week, I’ve seen a lot of resolutions come (and already go), but I feel that each year, we each have the opportunity to look back at what we discovered, what we learned along the way […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Voice of the Customer | Also tagged , , , , , , , | Comments (0)

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, […]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce | Also tagged , , , , , , , , | Comments (1)
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