Tag Archives: Credit Card Concierge Services

Exceptional Customer Service: The Most Important Aspect of Customer Loyalty

July 21, 2011 – 11:55 am

Recently VIPdesk and Affinion Loyalty Group conducted a survey of Loyalty Marketing Professionals which revealed the importance of exceptional customer service, exclusive rewards and concierge service as the most important aspects of customer loyalty programs geared towards affluent consumers. Over 50 percent of loyalty marketers identified exceptional customer service as the most important aspect of […]

By Erika Blanchard | Posted in Customer Experience, Customer Loyalty Programs, VIPdesk, Webinar | Also tagged , , , , , , , , , , , , , , , , , , | Comments (1)

Characteristics of a Great Concierge

June 21, 2011 – 11:19 am

In my previous post: Concierge Services: From the Hotel Lobby to the Palm of Your Hand, we discussed several different mediums where concierge services are offered beyond the hotel lobby. Many of which are the result of rewards and loyalty programs offered in banking, credit cards, and other industries.  No matter what the medium, the […]

By Erika Blanchard | Posted in Concierge, Customer Loyalty Programs | Also tagged , , , , , , | Comments (1)

Concierge Services: From the Hotel Lobby to the Palm of Your Hand

June 14, 2011 – 9:42 am

The Evolution of Concierge Services The origin of the word concierge is uncertain, but many believe that it comes from the Latin word “conserves,” meaning “fellow slave.”  Others claim that the first concierge originated from “count of the candles” or “comte des cierges” a phrase that described people who lit the candles and maintained them […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Also tagged , , , , , , , , , , , | Comments (6)
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