Hiring the right people is critical and retaining them is equally as important. We all know that people produce results and hiring a winning team for your business is the key to success. We must also remember that hiring the wrong employees can be a costly mistake. Studies show that it can cost up to [...]
By Erika Blanchard
|
Posted in Concierge, Management, VIPdesk
|
Also tagged Benefits, Concierge, Concierge Benefits, Concierge Services, Nontraditional Benefits, Recruiting, Telecommute, Telework, Unique Benefits, Virtual Concierge Services, Work Life Balance
|
Recently VIPdesk and Affinion Loyalty Group conducted a survey of Loyalty Marketing Professionals which revealed the importance of exceptional customer service, exclusive rewards and concierge service as the most important aspects of customer loyalty programs geared towards affluent consumers. Over 50 percent of loyalty marketers identified exceptional customer service as the most important aspect of [...]
By Erika Blanchard
|
Posted in Customer Experience, Customer Loyalty Programs, VIPdesk, Webinar
|
Also tagged Affinion Marketing Group, Affluent, CEM, Concierge, Concierge Services, Corporate Loyalty Programs, Credit Card Concierge Services, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Loyalty Programs, Customer Service, Excellent Customer Service, Loyalty 360, Loyalty Programs, Super Affluent, Teleseminar, Webcast, Webinar
|
The Evolution of Concierge Services The origin of the word concierge is uncertain, but many believe that it comes from the Latin word “conserves,” meaning “fellow slave.” Others claim that the first concierge originated from “count of the candles” or “comte des cierges” a phrase that described people who lit the candles and maintained them [...]
By Erika Blanchard
|
Posted in Concierge, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention
|
Also tagged Concierge, Concierge Programs, Concierge Services, Corporate Loyalty Programs, Credit Card Concierge Services, Customer Loyalty Programs, Hospital Concierges, Hotel Concierges, Loyalty Programs, Modern Concierge, VIPdesk Concierge, Virtual Concierge
|
Affluent consumers have always been an attractive market segment—only 22% of the U.S. population can be classified as affluent, however this market accounts for 52% of all household spending. While this market accounts for such a large percentage of household spending, pricing is rarely the challenge when engaging this customer. Instead, affluent consumers expect brands [...]
By Linda Dickerhoof Sperling
|
Posted in Customer Loyalty Programs, Customer Retention, VIPdesk, Webinar
|
Also tagged CEM, Concierge Services, Customer Experience Management, Customer Experiential Programs, Customer Loyalty Programs, Customer Loyalty Services, Customer Retention, Experiential Programs, Loyalty Rewards Programs
|
January 19, 2011 – 9:31 am
Many companies are now offering concierge service as a benefit to their employees in order to help employees to better balance their professional and personal lives. The more an employee can utilize their concierge to help complete personal tasks, the more they can focus on their job. As a client manager at VIPdesk, I have [...]
By Melissa Carpenter
|
Posted in Concierge, VIPdesk
|
Also tagged Benefits, Concierge, Concierge Services, Employee Benefits, HR, Human Resources, Marketing, Time Management, VIPdesk, Work Life Balance
|
vipdesk
Erika Blanchard
Linda Dickerhoof Sperling
Sally Hurley
Teresa Sinel
James Koller
Melissa Carpenter
Mary Naylor
Othmar von Blumencron
Amy Campbell
Lindsay Gibson
Vladimir Poletaev
