Tag Archives: Concierge

Your Concierge: Top 7 tips on traveling with pets

August 17, 2012 – 9:32 am

When traveling for any reason: a business trip, vacation, holiday or to see family, those who have pets must carefully (and often creatively) plan their trip.  Luckily there are resources that pet owners can rely on to determine pet-friendliness of hotels and carriers, create detailed itineraries, and generally prepare for travel’s unexpected turns. We have […]

By Vladimir Poletaev | Posted in Concierge, Financial Services, Insurance, Pet Concierge, Travel | Also tagged , , , , , , , , , , | Comments (11)

Are there demographics of a “typical” Concierge user?

July 24, 2012 – 12:35 pm

Is there a “typical” Concierge user?  VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer loyalty program, and his answer was enlightening for anyone involved in the management of marketing a Concierge program. Q: Is there a […]

By Linda Dickerhoof Sperling | Posted in Concierge, Customer Relationship Management, Customer Retention, VIPdesk | Also tagged , | Comments (2)

Consumers are Savvy to Scripted Service Encounters

July 19, 2012 – 11:24 am

Scripted calls. We’ve all been there – and oftentimes it’s easy to tell when a call is scripted. I know I’ve been involved in service calls where the agent actually appears to be reading (and more than likely, is reading). I recently came upon an article titled, “New Research Shows Consumers are Savvy to Scripted […]

By Erika Blanchard | Posted in Concierge, Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention | Also tagged , | Comments (1)

Increasing Loyalty to Your Customer Loyalty Program via Concierge Service

June 21, 2012 – 9:17 am

Did you know that your credit card, or the company you work for, may be able to help you be more productive? It’s true…many companies and financial service institutions offer virtual concierge services and most of them offer this service for free. We all know that there aren’t nearly enough hours in the week to […]

By Erika Blanchard | Posted in Concierge, Customer Loyalty Programs, Webinar | Also tagged , , , , | Comments (0)

Top Travel Trends for 2012

June 14, 2012 – 9:20 am

Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this ever-changing landscape. “There’s an app for that” about sums it up – all of the major travel providers (airlines, hotels, etc.) have apps […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Retention, Mobile, Social Media, Travel | Also tagged , , , , | Comments (0)
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