Tag Archives: Concierge

Experience is the Future of Marketing

May 9, 2012 – 1:25 pm

Experiential marketing allows customers to engage and interact with brands, products, and services in sensory ways that provide lasting impressions. Determining what type of experiences will work with your company is key. Recently I stumbled across an article by Jacob Braude which was featured in Fast Company Magazine, “Experience is the Next Frontier of Marketing”. [...]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Loyalty Programs, Experiential Rewards | Also tagged , , , , | Comments (0)

Unique Concierge Requests (part one)

April 17, 2012 – 12:42 pm

A friend of mine just started a new job with a company that provides employees with access to concierge service, and called me to find out how exactly what this means to them.  Initially, I directed this person to a VIPdesk blog post from about a year ago that reviews personal concierge service as an [...]

By Linda Dickerhoof Sperling | Posted in Concierge, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Also tagged , | Comments (1)

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, [...]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce | Also tagged , , , , , , , , | Comments (1)

Rewarding Customer Loyalty One Unforgettable Experience at a Time

October 20, 2011 – 2:24 pm

Live Webinar, Tuesday November 15, 2011 at 1:00 p.m. ET Presenters: Jamie Comiskey, Vice President, Experiential Programs VIPdesk Mark Robeson, Senior Vice President, Sales and Marketing, VIPdesk Discounts, coupons and a card on their birthday… all personalized engagement tactics customers recognize and appreciate… but what about more aspirational rewards? Whether a meet & greet with [...]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Loyalty Programs | Also tagged , , , , , , , | Comments (1)

From the VIP Concierges…More Unique Vacation Experiences

September 6, 2011 – 3:00 pm

With Labor day weekend behind us – and the fact that I stayed put for the long weekend – I got to thinking (and dreaming) about travel−which made me decide to tap into our VIP Concierges’ comprehensive list of unique travel destinations, once again. Our Concierges work with many affluent travelers and are trained to [...]

By Erika Blanchard | Posted in Concierge, VIPdesk | Also tagged , , , , , | Comments (0)
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