December 29, 2011 – 9:46 am
As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, [...]
By Erika Blanchard
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Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce
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Also tagged Concierge, Concierge Companies, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Service, Loyalty Programs, Telework, virtual workforce
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October 27, 2011 – 3:45 pm
Understanding the affluent market is a challenge, especially today, with so many uncertainties in the economy. It is critical, however to gain an understanding of this market and to determine how to gain their loyalty. Much of the affluent market is composed primarily of people who are careful spenders and aggressive savers; however, they will [...]
By Erika Blanchard
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Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs
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Also tagged Affluent, Affluent Market, Concierge Companies, Customer Loyalty, Loyalty Management, Loyalty Management Magazine, Loyalty Programs
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October 4, 2011 – 11:31 am
Almost every company is in the customer care business, whether you are a B2B or B2C company; you, your employees and your colleagues are all delivering some sort of customer service day in and day out. Be it good, bad or indifferent…At VIPdesk, we have customer care representatives who are committed to providing truly differentiated [...]
By Erika Blanchard
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Posted in Brand Experience Management, Customer Loyalty Programs, Customer Relationship Management, Customer Retention
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Also tagged BEM, Brand Experience Management, CEM, CS Week, Customer Care, Customer Experience, Customer Experience Management, Customer Service, Customer Service Week, Customer Service Week 2011, CustServ
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September 6, 2011 – 3:00 pm
With Labor day weekend behind us – and the fact that I stayed put for the long weekend – I got to thinking (and dreaming) about travel−which made me decide to tap into our VIP Concierges’ comprehensive list of unique travel destinations, once again. Our Concierges work with many affluent travelers and are trained to [...]
Hiring the right people is critical and retaining them is equally as important. We all know that people produce results and hiring a winning team for your business is the key to success. We must also remember that hiring the wrong employees can be a costly mistake. Studies show that it can cost up to [...]
By Erika Blanchard
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Posted in Concierge, Management, VIPdesk
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Also tagged Benefits, Concierge, Concierge Benefits, Corporate Concierge Services, Nontraditional Benefits, Recruiting, Telecommute, Telework, Unique Benefits, Virtual Concierge Services, Work Life Balance
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vipdesk
Erika Blanchard
Linda Dickerhoof Sperling
Sally Hurley
Teresa Sinel
James Koller
Melissa Carpenter
Mary Naylor
Othmar von Blumencron
Amy Campbell
Lindsay Gibson
Vladimir Poletaev
