Tag Archives: Concierge Companies

Are there demographics of a “typical” Concierge user?

July 24, 2012 – 12:35 pm

Is there a “typical” Concierge user?  VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer loyalty program, and his answer was enlightening for anyone involved in the management of marketing a Concierge program. Q: Is there a […]

By Linda Dickerhoof Sperling | Posted in Concierge, Customer Relationship Management, Customer Retention, VIPdesk | Also tagged , | Comments (2)

No Time to Plan Your Summer Vacation? Call Your Concierge

June 12, 2012 – 1:17 pm

The summer travel season kicked off on Memorial Day weekend, marking the start of summer vacation season for many Americans.  Although tight budgets and packed schedules can make planning a summer vacation a daunting proposition, a concierge service can be trusted to tackle the challenge with ease. Concierge companies such as VIPdesk employ expert concierges […]

By Linda Dickerhoof Sperling | Posted in Brand Experience Management, Concierge, VIPdesk | Also tagged , , | Comments (2)

Concierge Service: A Short History

June 5, 2012 – 12:15 pm

Even though I studied French in high school, college and even took a few private lessons, it was clear early on that I would probably never reach my childhood dream of becoming a French-speaking United Nations tour guide.  I could have handled the tour guide part but it was the French-speaking aspect that turned my […]

By Amy Campbell | Posted in Concierge | Also tagged , , | Comments (0)

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, […]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce | Also tagged , , , , , , , , | Comments (1)

Understanding the Affluent Market

October 27, 2011 – 3:45 pm

Understanding the affluent market is a challenge, especially today, with so many uncertainties in the economy. It is critical, however to gain an understanding of this market and to determine how to gain their loyalty. Much of the affluent market is composed primarily of people who are careful spenders and aggressive savers; however, they will […]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs | Also tagged , , , , , , | Comments (15)
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