Tag Archives: Call Center Best Practices

Managing from Within: The Power and Passion Behind Good Management

April 26, 2011 – 10:40 am

A manager’s most difficult job is to manage, inspire, and encourage their teams to be better tomorrow than they are today, and that’s a tall order no matter how you slice it.  Managers deal with different personalities, trying to keep their teams happy and performing their best, while at the same time being tasked with […]

By Teresa Sinel | Posted in Contact Center Best Practices, Management | Also tagged , , , , , , , , , , | Comments (2)

New Whitepaper: “Seven Steps to Integrate Social Media into the Customer Contact Center”

February 28, 2011 – 1:00 pm

VIPdesk has released a new whitepaper, “Seven Steps to Integrate Social Media into the Customer Contact Center”. This whitepaper addresses the benefits of incorporating social media into the contact center, provides practical insights into the best ways to integrate social media with other pre-existing customer service tools such as phone, e-mail and online chat, and […]

By Linda Dickerhoof Sperling | Posted in Contact Center Best Practices, News, Social Media | Also tagged , , , , , , , , , | Comments (1)
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