Tag Archives: Brand Experience

Whether You Call it O.co or Overstock.com…the Company is Tops in Customer Service!

December 13, 2011 – 1:11 pm

The idea behind Overstock.com is really cool.  Not only can customers shop for top quality brands at a tremendous savings under one cyber umbrella but to manufacturers, retailers and distributors the company provides an alternative selling channel. I’m a big fan of the company for several reasons.  One is the merchandise freshness.  You just never […]

By Amy Campbell | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention | Also tagged , , , , , , | Comments (0)

On Giving Thanks

November 22, 2011 – 12:17 pm

As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.    -John Fitzgerald Kennedy As unbelievable as it is to me, the holiday season is, once again, upon us. I, personally, can’t believe how fast this year has flown by – although, […]

By Erika Blanchard | Posted in Brand Experience Management, VIPdesk | Also tagged , , , , | Comments (0)

Article of Interest: What it Takes to Win With Customer Experience

September 15, 2011 – 10:09 am

Wondering what it takes to win with customer experience? Delivering a customer experience that your competitor’s can’t match is a guaranteed way to “win” – but it’s far from easy. I recently came across an article (or whitepaper) “What it takes to win with customer experience”, authored by three partners from Bain and Company; Tom […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Retention | Also tagged , , , , , , | Comments (0)

Premium Customer Care: Developing a Customer Experience Blueprint

July 28, 2011 – 2:39 pm

Many marketers today don’t really understand what today’s “new” customer wants; nor do they know what marketing strategies and tactics work anymore. We all know that there has been a fundamental shift in marketing –The old “one-to-many” communications are no longer accepted and customers, today, expect more from companies across every industry. One thing that […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention, Marketing | Also tagged , , , , , , , , , , , , , , , , , , | Comments (0)

The Key to Better Customer Service – Pay it Forward!

July 5, 2011 – 10:07 am

How many times can you recall in which you complained to a server, call center agent or salesperson? Probably too many to recall; conversely, how many times have you spoken to a manager or written a letter to compliment service that went above and beyond or simply reflected well upon the individual and company?   It […]

By James Koller | Posted in Customer Experience | Also tagged , , , , , , , , , , , | Comments (2)
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