Category Archives: Webinar

Upcoming Webinar: Engaging Customers Via Social Media and Mobile-Enabled Loyalty Programs

March 19, 2012 – 9:00 am

There are more smartphones, tablets, and other cellular-enabled devices in the United States than people—and loyalty marketers must embrace these new communication tools in order to maintain relevance. Brands must strategically incorporate social media and mobile applications into their loyalty programs in a manner that resonates with their customers and gets results.  However there are many [...]

By Linda Dickerhoof Sperling | Also posted in Customer Loyalty Programs, Social Media, VIPdesk | Comments (0)

Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs

February 14, 2012 – 1:59 pm

On March 27, our very own Mark Robeson (VIPdesk’s SVP of Sales & Marketing) will be co-presenting a webinar on the subject of “Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs“. Along with co-presenters Dave Hanley of Banyan Branch and Loyalty 360, Mark will review how brands can strategically incorporate social media and mobile applications into their [...]

By Linda Dickerhoof Sperling | Also posted in News, Social Media, VIPdesk | Comments (0)

Finding Moments of Greatness in a Virtual World

September 27, 2011 – 1:50 pm

If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry.  Through thick or thin, we are driven by the value of what we do and hold strong to our mission, [...]

By Teresa Sinel | Also posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Virtual Workforce | Tagged , , , , , , , , , , | Comments (0)

Becky Carroll ROCKS the Latest VIPdesk Webinar: Understanding the Hidden Power of Your Customers

August 2, 2011 – 6:14 pm

Perhaps it’s the anticipation of my piano lesson this evening but the VIPdesk webinar this afternoon, Understanding the Hidden Power of Your Customers, presented by Becky Carroll, had several interesting musical themes.  Not only does Becky have a lilting voice that kept our diverse audience engaged, but the focus of her presentation, Four Keys to [...]

By Amy Campbell | Also posted in Contact Center Best Practices, Customer Experience, Events, Social Media | Tagged , , , , , , , , , , | Comments (0)

Exceptional Customer Service: The Most Important Aspect of Customer Loyalty

July 21, 2011 – 11:55 am

Recently VIPdesk and Affinion Loyalty Group conducted a survey of Loyalty Marketing Professionals which revealed the importance of exceptional customer service, exclusive rewards and concierge service as the most important aspects of customer loyalty programs geared towards affluent consumers. Over 50 percent of loyalty marketers identified exceptional customer service as the most important aspect of [...]

By Erika Blanchard | Also posted in Customer Experience, Customer Loyalty Programs, VIPdesk | Tagged , , , , , , , , , , , , , , , , , , , | Comments (1)
Follow

Get every new post delivered to your Inbox.

Join 58 other followers