Category Archives: Web 2.0

A Look Back at 2010: Social Media, Customer Experience and Loyalty

December 30, 2010 – 1:30 pm

As 2010 comes to a close and I reflect upon the past 12 months, it’s clear that 2010 was a momentous year for many of us. I think it’s important to look back and reflect on the exciting changes that took place over the past year – Sure it was a tough year, with high […]

By Erika Blanchard | Also posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Social Media, VIPdesk, Virtual Workforce, Webinar | Tagged , , , , , , , , , , , , , , , | Comments (0)

WOMMA Summit: Sinfully Social Excitement, Expectations and Wonder

November 16, 2010 – 4:05 pm

WOMMA’s biggest event of the year, Creating Talkable Brands: Next and Best Practices is taking place in Las Vegas on Wednesday through Friday of this week.  I can’t believe it starts tomorrow! I’ve been looking forward to this forever – I’m super excited and can’t wait to board the plane and head for Vegas. Working […]

By Erika Blanchard | Also posted in Events, Marketing, Social Media | Tagged , , , , , , | Comments (1)

Highlights from the Social Customer Virtual Summit

November 11, 2010 – 1:33 pm

So, I attended another virtual event on Wednesday: The Social Customer Virtual Summit (#SCVS), hosted by Lithium Technologies – Another great (and free) learning experience with some very knowledgeable and respected speakers whom I truly admire. All of the sessions were moderated by Jim Gold – who, by the way, is a fantastic moderator! Social […]

By Erika Blanchard | Also posted in Contact Center Best Practices, Customer Experience, Events, Social Media | Tagged , , , , , , , , | Comments (2)

Opportunity for Business Growth in Down Economy

November 5, 2010 – 3:06 pm

Providing a memorable customer experience is the easiest way to grow your business and beat the competition.  By providing your customers with a memorable experience each and every time they interact with your brand, you are not only developing customers for life, but also increasing the lifetime value of each and every one of your customers. […]

By Erika Blanchard | Also posted in Customer Experience, Social Media | Tagged , , , , , , , , , , | Comments (0)
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