February 21, 2012 – 2:37 pm
Fact: A standard package of health, dental and vision insurance, some paid vacation and a modest life insurance policy is not “competitive.” Although attracting and retaining top talent continues to be a challenge for business leaders, most employers still boast of their competitive benefits offerings… which are really nothing special (“comparable,” even). And employers who [...]
December 29, 2011 – 9:46 am
As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, [...]
By Erika Blanchard
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Also posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards
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Tagged Concierge, Concierge Companies, Concierge Services, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Service, Loyalty Programs, Telework, virtual workforce
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September 27, 2011 – 1:50 pm
If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry. Through thick or thin, we are driven by the value of what we do and hold strong to our mission, [...]
By Teresa Sinel
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Also posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Webinar
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Tagged CCTR, Contact Center, Contact Center Best Practices, Customer Service, Customer Service Training, Management, Telecommute, Telework, Virtual Contact Center, Virtual Training, virtual workforce
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“Studies show the benefits of flexible work arrangements [such as work-at-home options] can include: Improved worker productivity and efficiency Increased job satisfaction Better employee morale Improved employee engagement Less absenteeism Less turnover which results in less money spent on hiring, training new employees Increased balance between work and family/personal life Costs savings related to facilities [...]
By Teresa Sinel
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Tagged Flexible Work Options, Telecommuting, Telework, VIPdesk, Virtual Concierge, Virtual Contact Center, virtual workforce, Work at Home, Work from Home, Work Life Balance, Workplace Flexibility
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Most of us remember or have been impacted at one time or another by the offshoring movement that began in the 1980s, when thousands of jobs and countless call center operations migrated overseas as a means for businesses to better control operating and hiring costs, wages, and taxes. I can distinctly recall my first offshore [...]
By Teresa Sinel
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Also posted in Contact Center Best Practices, Customer Experience
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Tagged CEM, Contact Center Best Practices, Customer Experience, Customer Experience Management, Home-Shoring, Home-Sourcing, Homeshoring, Homesourcing, Off-Shoring, Offshoring, Telcoa, Telecommute, Telework, Virtual Contact Center
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vipdesk
Erika Blanchard
Linda Dickerhoof Sperling
Sally Hurley
Teresa Sinel
James Koller
Melissa Carpenter
Mary Naylor
Othmar von Blumencron
Amy Campbell
Lindsay Gibson
Vladimir Poletaev
