Category Archives: Virtual Workforce

Creative Employee Benefits Packages

February 21, 2012 – 2:37 pm

Fact: A standard package of health, dental and vision insurance, some paid vacation and a modest life insurance policy is not “competitive.”  Although attracting and retaining top talent continues to be a challenge for business leaders, most employers still boast of their competitive benefits offerings… which are really nothing special (“comparable,” even). And employers who […]

By vipdesk | Also posted in Concierge, Management | Comments (0)

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, […]

By Erika Blanchard | Also posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards | Tagged , , , , , , , , , | Comments (1)

Finding Moments of Greatness in a Virtual World

September 27, 2011 – 1:50 pm

If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry.  Through thick or thin, we are driven by the value of what we do and hold strong to our mission, […]

By Teresa Sinel | Also posted in Brand Experience Management, Contact Center Best Practices, Management, VIPdesk, Webinar | Tagged , , , , , , , , , , | Comments (0)

Achieving Work-Life Balance: Flexible Work Options Benefit Both Employees and Employers

July 19, 2011 – 12:52 pm

“Studies show the benefits of flexible work arrangements [such as work-at-home options] can include: Improved worker productivity and efficiency Increased job satisfaction Better employee morale Improved employee engagement Less absenteeism Less turnover which results in less money spent on hiring, training new employees Increased balance between work and family/personal life Costs savings related to facilities […]

By Teresa Sinel | Tagged , , , , , , , , , , | Comments (4)

Has the Homeshoring Revolution Fizzled?

May 24, 2011 – 8:06 am

Most of us remember or have been impacted at one time or another by the offshoring movement that began in the 1980s, when thousands of jobs and countless call center operations migrated overseas as a means for businesses to better control operating and hiring costs, wages, and taxes.  I can distinctly recall my first offshore […]

By Teresa Sinel | Also posted in Contact Center Best Practices, Customer Experience | Tagged , , , , , , , , , , , , , | Comments (1)
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