Category Archives: VIPdesk

Introducing Aspire Lifestyles: A Leading Global Brand for Loyalty, Concierge and Assistance Solutions

April 3, 2013 – 1:36 pm

VIPdesk  is proud to announce the launch of the new global brand “Aspire Lifestyles”. Aspire Lifestyles is the highly-anticipated strategic merger of several of the world’s premier loyalty, concierge and assistance solutions providers: International SOS’s Worldwide Enhancement business, VIPdesk (USA and UK) and EMSM (Korea). Drawing upon the collective strength of nearly three decades of […]

By Linda Dickerhoof Sperling | Also posted in Benefits Development, Concierge, Customer Loyalty Programs, Experiential Rewards, Loyalty Programs, News | Comments (0)

Introducing VIPdesk Mobile Concierge

November 8, 2012 – 12:27 pm

VIPdesk Mobile Concierge, an innovative new mobile application that was launched today, makes it easy for users to place Concierge requests and access VIP Privileges from a mobile device.  This mobile app is a perfect complement to existing Concierge programs, providing VIPdesk clients with a new, relevant and fully-branded channel that can be used to […]

By Linda Dickerhoof Sperling | Also posted in Concierge, Mobile | Comments (4)

Card benefits really do promote customer loyalty, after all

August 2, 2012 – 9:56 am

I was speaking  recently with a colleague, a well-respected member of the customer loyalty industry, who mentioned that the primary reason that customers choose one credit card offering over another are card enhancements: the customer loyalty benefits offered to card users.  I found this very relevant on two fronts: first, as a loyalty marketer representing […]

By Linda Dickerhoof Sperling | Also posted in Concierge, Customer Loyalty Programs | Tagged , , , , | Comments (2)

Are there demographics of a “typical” Concierge user?

July 24, 2012 – 12:35 pm

Is there a “typical” Concierge user?  VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer loyalty program, and his answer was enlightening for anyone involved in the management of marketing a Concierge program. Q: Is there a […]

By Linda Dickerhoof Sperling | Also posted in Concierge, Customer Relationship Management, Customer Retention | Tagged , , | Comments (2)

Experiential Programs: Rewarding Customer Loyalty One Unforgettable Experience at a Time

July 12, 2012 – 9:35 am

by Jamie Comiskey Vice President, Experiential Marketing VIPdesk The article reprinted below was recently featured in Loyalty Management magazine, which is published by Loyalty 360. Experiential programs—unforgettable, exclusive events, ranging from unique access to once-in-a-lifetime, money-can’t-buy occasions—have been an important part of the customer loyalty landscape for over a decade.  Recently there has been an […]

By Linda Dickerhoof Sperling | Also posted in Customer Experience, Customer Loyalty Programs, Experiential Rewards | Tagged , , , , , | Comments (1)
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