Category Archives: News

Introducing Aspire Lifestyles: A Leading Global Brand for Loyalty, Concierge and Assistance Solutions

April 3, 2013 – 1:36 pm

VIPdesk  is proud to announce the launch of the new global brand “Aspire Lifestyles”. Aspire Lifestyles is the highly-anticipated strategic merger of several of the world’s premier loyalty, concierge and assistance solutions providers: International SOS’s Worldwide Enhancement business, VIPdesk (USA and UK) and EMSM (Korea). Drawing upon the collective strength of nearly three decades of […]

By Linda Dickerhoof Sperling | Also posted in Benefits Development, Concierge, Customer Loyalty Programs, Experiential Rewards, Loyalty Programs, VIPdesk | Comments (0)

Concierge Services Offer Improved Retention, Revenue

December 5, 2012 – 2:32 pm

This article, written by Loyalty 360′s Phillip Britt, originally appeared in Loyalty Management online. ***************** Concierge services can help loyalty marketers increase customer retention and increase customer spending Mark Robeson, senior vice president sales and marketing, for VIPdesk said during a Loyalty 360 webinar. “From the ordinary to the extraordinary, concierge services provide your customers with […]

By Linda Dickerhoof Sperling | Also posted in Concierge, Loyalty 360, Loyalty Management Magazine, Webinar | Comments (3)

Before you travel this holiday season: review your travel assistance benefit

November 20, 2012 – 11:29 am

In a very timely article, given the number of Americans who plan to travel this holiday season, Allie Johnson with CreditCards.com recently wrote a comprehensive article highlighting a very popular benefit that many credit card companies offer to travelers:  Credit card emergency travel assistance. While not known to many consumers, travel assistance service can be […]

By Vladimir Poletaev | Also posted in Concierge, Financial Services, Insurance, Travel, Travel Benefits | Comments (1)

Lessons from TED: Leading, Motivating and Inspiring Employees

September 25, 2012 – 10:34 am

Guest post by Kyle Lagunas For years, TED (Technology, Entertainment and Design) has given the world access to thought- conversations from some of the greatest minds of our day. Interesting though the videos may be, rarely does a manager have 25 minutes to spare for something that doesn’t directly tie into their day-to-day. Inspired by TED’s […]

By Linda Dickerhoof Sperling | Comments (0)

Finding surprise and delight, thanks to my dog

September 11, 2012 – 4:55 pm

Pets are big business.  According to the American Pet Products Association, Americans spent $50 million on their pets in 2011.  And as a pet owner myself, I often feel as if I am spending a good part of that $50 million on my best friend Morgan.  When I first adopted her, I was prepared for […]

By Linda Dickerhoof Sperling | Also posted in Customer Experience, customer service, surprise and delight | Comments (1)
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