Category Archives: Mobile

Introducing VIPdesk Mobile Concierge

November 8, 2012 – 12:27 pm

VIPdesk Mobile Concierge, an innovative new mobile application that was launched today, makes it easy for users to place Concierge requests and access VIP Privileges from a mobile device.  This mobile app is a perfect complement to existing Concierge programs, providing VIPdesk clients with a new, relevant and fully-branded channel that can be used to […]

By Linda Dickerhoof Sperling | Also posted in Concierge, VIPdesk | Comments (4)

Loyalty programs must go mobile

October 18, 2012 – 12:45 pm

“Today’s mobile devices including tablets are rapidly becoming our generation’s most ubiquitous technologies,” states Michael Hemsey, President of Kobie Marketing, in a recent Luxury Daily article, “Loyalty Programs Must Go Mobile“. “Just as smartphone technology has become embedded in nearly all aspects of consumers and marketers lives, so too must loyalty programs go mobile.” While […]

By Linda Dickerhoof Sperling | Also posted in Customer Loyalty Programs, Loyalty Programs, Marketing | Comments (11)

Top Travel Trends for 2012

June 14, 2012 – 9:20 am

Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this ever-changing landscape. “There’s an app for that” about sums it up – all of the major travel providers (airlines, hotels, etc.) have apps […]

By Erika Blanchard | Also posted in Concierge, Customer Experience, Customer Retention, Social Media, Travel | Tagged , , , , , | Comments (0)

Over Half of all Customer Loyalty Programs Embrace Social Media and Mobile Communication Tools

May 3, 2012 – 1:41 pm

We recently hosted a webinar, along with Banyan Branch ”Engaging and Retaining Customers through Social Media and Mobile-Enabled Loyalty Programs“. Below is the press release which outlines the poll results from the webinar which included over three hundred mid-to-high level managers and executives from many of the world’s leading brands. We recommend that you download the […]

By Erika Blanchard | Also posted in Customer Experience, Customer Loyalty Programs, Experiential Rewards, Financial Services, Marketing, Social Media | Tagged , , , , | Comments (2)
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