Category Archives: Management

The Golden Rule

July 3, 2012 – 12:26 pm

“Do unto others, as you would have them do unto you” Ah, the golden rule, engrained in many, practiced by….some. The Golden Rule, or ethic of reciprocity is an ethical code, or morality, that spans many generations and can be found in some form in almost every ethical tradition. It’s the one rule that most […]

By Erika Blanchard | Also posted in Brand Experience Management, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Tagged , , , , | Comments (1)

Training the Next Generation

June 19, 2012 – 10:45 am

My son is graduating from high school this Saturday and I swear I don’t know how we ended up here, with him all grown up and me wondering where the years went.  Yes, it’s clichéd, but boy, is it a huge dose of reality for me. You’d think that I wouldn’t be surprised when all […]

By Teresa Sinel | Also posted in Contact Center Best Practices | Tagged , , | Comments (0)

Creative Employee Benefits Packages

February 21, 2012 – 2:37 pm

Fact: A standard package of health, dental and vision insurance, some paid vacation and a modest life insurance policy is not “competitive.”  Although attracting and retaining top talent continues to be a challenge for business leaders, most employers still boast of their competitive benefits offerings… which are really nothing special (“comparable,” even). And employers who […]

By vipdesk | Also posted in Concierge, Virtual Workforce | Comments (0)

Christmas 2011: To Be (Open) or Not To Be?

January 3, 2012 – 11:11 am

One of the most controversial topics of the 2011 holiday shopping season pushing up the opening of Black Friday to midnight or earlier on Thanksgiving Night. Companies such as Best Buy, Gap, Kohl’s and Macys all opened up at midnight ahead of the traditional 4 or 5 a.m. start times, with others such as Wal-Mart […]

By James Koller | Also posted in Brand Experience Management, Customer Experience, Customer Retention | Tagged , , , , , , , , , | Comments (0)

Article of Interest: We’re All Marketers Now

November 3, 2011 – 10:04 am

I recently came across an article titled, “We’re all marketers now” by Tom French, Laura LaBerge, and Paul Magill which truly hit home, seeing that marketing is my primary role – and one that I try to instill on all of my co-workers, despite their role within the company. It’s true…everyone has a role in […]

By Erika Blanchard | Also posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Marketing | Tagged , , , , , , | Comments (0)
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