Category Archives: Management

Creative Employee Benefits Packages

February 21, 2012 – 2:37 pm

Fact: A standard package of health, dental and vision insurance, some paid vacation and a modest life insurance policy is not “competitive.”  Although attracting and retaining top talent continues to be a challenge for business leaders, most employers still boast of their competitive benefits offerings… which are really nothing special (“comparable,” even). And employers who [...]

By vipdesk | Also posted in Concierge, Virtual Workforce | Comments (0)

Christmas 2011: To Be (Open) or Not To Be?

January 3, 2012 – 11:11 am

One of the most controversial topics of the 2011 holiday shopping season pushing up the opening of Black Friday to midnight or earlier on Thanksgiving Night. Companies such as Best Buy, Gap, Kohl’s and Macys all opened up at midnight ahead of the traditional 4 or 5 a.m. start times, with others such as Wal-Mart [...]

By James Koller | Also posted in Brand Experience Management, Customer Experience, Customer Retention | Tagged , , , , , , , , , | Comments (0)

Article of Interest: We’re All Marketers Now

November 3, 2011 – 10:04 am

I recently came across an article titled, “We’re all marketers now” by Tom French, Laura LaBerge, and Paul Magill which truly hit home, seeing that marketing is my primary role – and one that I try to instill on all of my co-workers, despite their role within the company. It’s true…everyone has a role in [...]

By Erika Blanchard | Also posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Marketing | Tagged , , , , , , | Comments (0)

Rounding for Business

October 18, 2011 – 1:00 pm

Rounding…Proactively, engaging, listening to, communicating with, building relationships with and supporting your most important asset (your employees). ~ Studer Group The phrase “making the rounds,” also known as “rounding,” clearly has medical roots. It brings to mind individuals in white coats walking through hospital corridors at regular intervals to check on those under their care.  [...]

By Teresa Sinel | Also posted in Brand Experience Management, Contact Center Best Practices | Tagged , , | Comments (0)

Finding Moments of Greatness in a Virtual World

September 27, 2011 – 1:50 pm

If you’ve been in the business of serving customers for more than a few years, you are fairly well versed in the ups and downs as well as the ins and outs of our industry.  Through thick or thin, we are driven by the value of what we do and hold strong to our mission, [...]

By Teresa Sinel | Also posted in Brand Experience Management, Contact Center Best Practices, VIPdesk, Virtual Workforce, Webinar | Tagged , , , , , , , , , , | Comments (0)
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