Category Archives: Executive Team

Executive Insights: Mark Robeson

June 28, 2012 – 9:23 am

The article reprinted below appeared in the recently-published Q2 issue of Loyalty Management magazine, which is published by Loyalty 360. Mark Robeson, Senior Vice President, Sales & Marketing with VIPdesk, has over 18 years’ experience designing and managing bespoke B2B and B2B2C customer loyalty program enhancements for Fortune 500 clients, luxury brands, and other brand-conscious […]

By Erika Blanchard | Also posted in Brand Experience Management, Customer Experience, Customer Relationship Management, Customer Retention, Marketing | Tagged , , , | Comments (0)

Never Let the Customer See You Sweat: The Lesson of the Hot Dogs

April 12, 2011 – 8:23 am

I have been fortunate enough in my career to have started not one, but two, award-winning companies.  And something I learned early on is that in the face of a potential work crisis, it is absolutely necessary to remain calm.  Take a step back, take a look around, and never let them see you sweat.  […]

By Mary Naylor | Also posted in Customer Retention, Management | Tagged , , , , , , | Comments (0)

What do Contact Centers and Music Have in Common?

February 15, 2011 – 9:28 am

Nashville! With that said, is anyone heading to the Contact Center Association’s 2011 Conference and Expo in Nashville TN on 3/21-24? VIPdesk will be there sharing best practices on a variety of different topics. You will not want to miss this informative conference which focuses on contact center professionals dedicated to advancing the profession and […]

By Erika Blanchard | Also posted in Contact Center Best Practices, Events, News, Social Media, Virtual Workforce | Tagged , , , , , , , , , , , , , , , | Comments (1)

VIPdesk Merges with International SOS

January 11, 2011 – 9:59 am

“Combined Operations of VIPdesk and International SOS bring to Market First Truly Integrated Global Concierge and Customer Service Delivery Platform.” VIPdesk announced some very exciting news this morning: we have merged with International SOS, the world’s leading integrated medical and security assistance and concierge services company.  The combined operations will bring to market the first […]

By Mary Naylor | Also posted in News, VIPdesk | Tagged , , , , , , , , , , , , , , , | Comments (1)

Mary Naylor – A Woman Who Means Business [Video]

December 16, 2010 – 7:01 am

Last month, Mary Naylor, our CEO and the founder of VIPdesk was recognized as a member of The Washington Business Journal’s 2010 Class of Women Who Mean Business. The Women Who Mean Business awards program is designed to honor the region’s most influential business women from every industry and profession who have made a difference […]

By Erika Blanchard | Also posted in News, VIPdesk | Tagged , , , , , , , , , | Comments (0)
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