Category Archives: Events

2011 Annual SOCAP Conference in Orlando, FL

October 25, 2011 – 9:31 am

As with past conferences, SOCAP (The Society of Consumer Affairs Professionals) annual 2011 opened with a bang. The Blues Brothers had the over 500 attendees clapping and rocking before the first speaker reached the stage. However, the gathering had much more to offer and the attendees enjoyed a conference packed with interesting keynote speakers, breakout […]

By Othmar von Blumencron | Also posted in Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Social Media | Tagged , , , , , , , , | Comments (2)

Becky Carroll ROCKS the Latest VIPdesk Webinar: Understanding the Hidden Power of Your Customers

August 2, 2011 – 6:14 pm

Perhaps it’s the anticipation of my piano lesson this evening but the VIPdesk webinar this afternoon, Understanding the Hidden Power of Your Customers, presented by Becky Carroll, had several interesting musical themes.  Not only does Becky have a lilting voice that kept our diverse audience engaged, but the focus of her presentation, Four Keys to […]

By Amy Campbell | Also posted in Contact Center Best Practices, Customer Experience, Social Media, Webinar | Tagged , , , , , , , , , , | Comments (0)

Live from School of WOM in Chicago!

May 10, 2011 – 10:51 am

WOMMA kicked off their annual Spring event, the School of WOM, on Mon May 9 at the Swissotel in Chicago.  This is the second annual School of WOM that I have attended, and I am as impressed as always with the caliber of the speakers at every event–it is always a tremendous opportunity to stay […]

By Linda Dickerhoof Sperling | Also posted in Social Media | Tagged , , , , , , , , | Comments (0)

SOCAP 2011 Symposium Update

May 3, 2011 – 9:06 am

DAY ONE UPDATE SOCAP has a tradition of producing relevant and exciting shows for the customer service industry and it looks like this year’s Spring Symposium in Las Vegas with over 350 attendees (a new record) will be no different. But that’s not what makes it special. Special is the way they almost force interaction […]

By Othmar von Blumencron | Also posted in Brand Experience Management, Customer Experience, Financial Services | Tagged , , , , , , , , , , , , , | Comments (0)

23rd Annual Card Forum and Expo 2011 in Miami, FL

April 19, 2011 – 8:24 am

VIPdesk will be exhibiting at the 23rd Annual Card Forum & Expo on April 27 to 29 at the beautiful Fontainebleau Resort in Miami Beach, FL. There is no better way to understand what’s happening in the payments industry than by attending this year’s event, as the agenda features broad topics that hit on many […]

By Erika Blanchard | Also posted in Customer Experience, Customer Loyalty Programs, Financial Services | Tagged , , , , , , , , , , , , , , , , , , , , , , | Comments (1)
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