VIPdesk Blog

Making great brands even better.

Home
Company
Brand Experience Management
Services
Careers
Resources
News
Contact

Category Archives: Customer Spotlight

Article of Interest: The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse

September 1, 2011 – 2:39 pm

So, I’ve been following Peter Shankman since I discovered HARO (help a reporter out) a couple of years ago; an extremely useful concept for both reporters and marketers alike. Since then, I’ve seen his following grow. Today he has 109,647 Twitter Followers, 51,889 Facebook Fans and a very impressive Klout score of 88. Not only […]

By Erika Blanchard | Also posted in Brand Experience Management, Customer Experience, Customer Retention, Social Media | Tagged Brand Loyalty, CEM, Customer Experience, Customer Service, CustServ, Facebook, Klout, Service Excellence, Social Media, Twitter | Comments (0)

J.D. Power and Associates releases ‘Achieving Excellence in Customer Satisfaction’ Report and Names 40 Customer Service Champions for 2011

March 3, 2011 – 9:15 am

If you follow this blog regularly or follow us on Twitter, you know that we talk a lot about customer service – and how important it is for companies to deliver excellent customer service. J.D. Power and Associates recently released a report ‘Achieving Excellence in Customer Satisfaction’ which contains a unique cross-industry analysis based on […]

By Erika Blanchard | Also posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Relationship Management, Customer Retention, Retail, Voice of the Customer | Tagged Achieving Excellence in Customer Satisfaction, BEM, Best Practices, Brand Experience, Brand Experience Management, Brand Loyalty, Call Center, CCTR, CEM, Contact Center, Customer Experience, Customer Satisfaction, Customer Service, Customer Service Champions, CustServ, JD Power, Quality Service, Service Excellence | Comments (0)

Categories
Archives
Links
Recent Tweets
- Introducing Aspire Lifestyles, A Leading Global Brand for Loyalty, Concierge and Assistance Solutions ow.ly/jHLlt 1 month ago
- Upcoming VIPdesk webinar reviews the seven travel benefits that drive customer loyalty bit.ly/WEuEN8 3 months ago
- Upcoming webinar: Seven travel benefits that drive customer loyalty ow.ly/gTXlT 4 months ago
Page Title – Do Not Remove

Search Posts
Email Subscription

Enter your email address to subscribe to VIPdesk's blog and receive notifications of new posts by email

Join 91 other followers
Follow VIPdesk
Tags

BEM Brand Experience Brand Experience Management Brand Loyalty Call Center CCTR CEM Concierge Concierge Companies Concierge Services Contact Center Contact Center Best Practices Corporate Concierge Services Customer Care Customer Experience Customer Experience Management Customer Loyalty Customer Loyalty Programs Customer Retention Customer Satisfaction Customer Service CustServ Leadership Loyalty Loyalty Program Loyalty Programs Loyalty Rewards Management Marketing Mobile Retail Service Service Excellence Social Customer Care Social Media Telecommute Telework Training Travel VIPdesk virtual workforce VOC Voice of the Customer Webcast Webinar
Authors