Author Archives:

2011 Annual SOCAP Conference in Orlando, FL

October 25, 2011 – 9:31 am

As with past conferences, SOCAP (The Society of Consumer Affairs Professionals) annual 2011 opened with a bang. The Blues Brothers had the over 500 attendees clapping and rocking before the first speaker reached the stage. However, the gathering had much more to offer and the attendees enjoyed a conference packed with interesting keynote speakers, breakout […]

Posted in Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Events, Social Media | Tagged , , , , , , , , | Comments (2)

SOCAP 2011 Symposium Update

May 3, 2011 – 9:06 am

DAY ONE UPDATE SOCAP has a tradition of producing relevant and exciting shows for the customer service industry and it looks like this year’s Spring Symposium in Las Vegas with over 350 attendees (a new record) will be no different. But that’s not what makes it special. Special is the way they almost force interaction […]

Posted in Brand Experience Management, Customer Experience, Events, Financial Services | Tagged , , , , , , , , , , , , , | Comments (0)

Shop.org Summit 2010 Review

October 6, 2010 – 11:41 am

With over 3,000 attendees, Shop.org drew a record crowd this year. The show has become really impressive, extremely well organized and very well respected as the premier industry gathering. Besides providing fascinating and relevant keynote presentations, breakout sessions, Big-Idea presentations; roundtable discussions warrant a great opportunity to meet people and discuss specific topics. There is […]

Posted in Events, Retail, Social Media | Tagged , , , , , , , | Comments (2)
Follow

Get every new post delivered to your Inbox.

Join 91 other followers