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Never Let the Customer See You Sweat: The Lesson of the Hot Dogs

April 12, 2011 – 8:23 am

I have been fortunate enough in my career to have started not one, but two, award-winning companies.  And something I learned early on is that in the face of a potential work crisis, it is absolutely necessary to remain calm.  Take a step back, take a look around, and never let them see you sweat.  […]

Posted in Customer Retention, Executive Team, Management | Tagged , , , , , , | Comments (0)

VIPdesk Merges with International SOS

January 11, 2011 – 9:59 am

“Combined Operations of VIPdesk and International SOS bring to Market First Truly Integrated Global Concierge and Customer Service Delivery Platform.” VIPdesk announced some very exciting news this morning: we have merged with International SOS, the world’s leading integrated medical and security assistance and concierge services company.  The combined operations will bring to market the first […]

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Defining Your Company’s Customer Service Level

October 12, 2010 – 10:07 am

When you think of world-class customer service, it’s likely that only a select number of premium brand names come to mind – Ritz Carlton, Nordstrom, American Express, Saks Fifth Avenue. These companies have turned customer service levels and brand expectations into a competitive advantage. While the majority of companies don’t fall within this upper echelon […]

Posted in Brand Experience Management, Customer Experience | Comments (22)
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