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Introducing Aspire Lifestyles: A Leading Global Brand for Loyalty, Concierge and Assistance Solutions

April 3, 2013 – 1:36 pm

VIPdesk  is proud to announce the launch of the new global brand “Aspire Lifestyles”. Aspire Lifestyles is the highly-anticipated strategic merger of several of the world’s premier loyalty, concierge and assistance solutions providers: International SOS’s Worldwide Enhancement business, VIPdesk (USA and UK) and EMSM (Korea). Drawing upon the collective strength of nearly three decades of […]

Posted in Benefits Development, Concierge, Customer Loyalty Programs, Experiential Rewards, Loyalty Programs, News, VIPdesk | Comments (0)

Seven Travel Benefits that Drive Customer Loyalty

January 18, 2013 – 1:06 pm

According to the Credit Suisse 2012 Global Wealth Report, there are currently 24.2 million millionaires in the world. These are potential customers that can and will spend more with the proven brands to which they are loyal. In study after study, travel has been shown to be the most important lifestyle category to the affluent customer. […]

Posted in Concierge, Customer Loyalty Programs, Loyalty Programs, Travel, Travel Benefits, Webinar | Comments (2)

Concierge Services Offer Improved Retention, Revenue

December 5, 2012 – 2:32 pm

This article, written by Loyalty 360′s Phillip Britt, originally appeared in Loyalty Management online. ***************** Concierge services can help loyalty marketers increase customer retention and increase customer spending Mark Robeson, senior vice president sales and marketing, for VIPdesk said during a Loyalty 360 webinar. “From the ordinary to the extraordinary, concierge services provide your customers with […]

Posted in Concierge, Loyalty 360, Loyalty Management Magazine, News, Webinar | Comments (3)

Introducing VIPdesk Mobile Concierge

November 8, 2012 – 12:27 pm

VIPdesk Mobile Concierge, an innovative new mobile application that was launched today, makes it easy for users to place Concierge requests and access VIP Privileges from a mobile device.  This mobile app is a perfect complement to existing Concierge programs, providing VIPdesk clients with a new, relevant and fully-branded channel that can be used to […]

Posted in Concierge, Mobile, VIPdesk | Comments (4)

How Concierge Service Can Be Used To Promote Other Customer Benefits

October 23, 2012 – 2:41 pm

Using Concierge to promote and fulfill other customer benefits can have a positive impact on overall customer satisfaction and service quality. Several of our clients currently utilize their Concierge via a “gateway servicing model” in which Concierge service is the primary delivery channel for both information about and redemption of all membership benefits. With this […]

Posted in Benefits Development, Concierge, Customer Benefits, Customer Experience, Customer Loyalty Programs, Travel, Travel Benefits, Webinar | Comments (1)
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