Monthly Archives: June 2012

Executive Insights: Mark Robeson

June 28, 2012 – 9:23 am

The article reprinted below appeared in the recently-published Q2 issue of Loyalty Management magazine, which is published by Loyalty 360. Mark Robeson, Senior Vice President, Sales & Marketing with VIPdesk, has over 18 years’ experience designing and managing bespoke B2B and B2B2C customer loyalty program enhancements for Fortune 500 clients, luxury brands, and other brand-conscious […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Experience, Customer Relationship Management, Customer Retention, Executive Team, Marketing | Tagged , , , | Comments (0)

Increasing Loyalty to Your Customer Loyalty Program via Concierge Service

June 21, 2012 – 9:17 am

Did you know that your credit card, or the company you work for, may be able to help you be more productive? It’s true…many companies and financial service institutions offer virtual concierge services and most of them offer this service for free. We all know that there aren’t nearly enough hours in the week to […]

By Erika Blanchard | Posted in Concierge, Customer Loyalty Programs, Webinar | Tagged , , , , , | Comments (1)

Training the Next Generation

June 19, 2012 – 10:45 am

My son is graduating from high school this Saturday and I swear I don’t know how we ended up here, with him all grown up and me wondering where the years went.  Yes, it’s clichéd, but boy, is it a huge dose of reality for me. You’d think that I wouldn’t be surprised when all […]

By Teresa Sinel | Posted in Contact Center Best Practices, Management | Tagged , , | Comments (0)

Top Travel Trends for 2012

June 14, 2012 – 9:20 am

Trying to keep up with changes in the travel market is a daunting task. Technology has completely transformed the travel industry and both consumers and businesses have had to adjust to this ever-changing landscape. “There’s an app for that” about sums it up – all of the major travel providers (airlines, hotels, etc.) have apps […]

By Erika Blanchard | Posted in Concierge, Customer Experience, Customer Retention, Mobile, Social Media, Travel | Tagged , , , , , | Comments (0)

No Time to Plan Your Summer Vacation? Call Your Concierge

June 12, 2012 – 1:17 pm

The summer travel season kicked off on Memorial Day weekend, marking the start of summer vacation season for many Americans.  Although tight budgets and packed schedules can make planning a summer vacation a daunting proposition, a concierge service can be trusted to tackle the challenge with ease. Concierge companies such as VIPdesk employ expert concierges […]

By Linda Dickerhoof Sperling | Posted in Brand Experience Management, Concierge, VIPdesk | Tagged , , , | Comments (2)
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