Monthly Archives: December 2011

Best of 2011: Concierge, Customer Service and Loyalty

December 29, 2011 – 9:46 am

As 2011 comes to a close, and I look back at some of our most popular content – it is refreshing to see that the focus this year seemed to be on customer service and customer loyalty. For over a decade, VIPdesk has provided highly personalized customer loyalty solutions such as; premium concierge, customer care, […]

By Erika Blanchard | Posted in Brand Experience Management, Concierge, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Experiential Rewards, Virtual Workforce | Tagged , , , , , , , , , | Comments (1)

Season’s Greetings from VIPdesk

December 27, 2011 – 10:12 am

From all of us at VIPdesk, we would like to extend our warmest wishes for a happy holiday season. As the year comes to a close, we’d like to let you know how much we appreciate your support. We’d also like to take this opportunity to thank you for your continued partnership. It is our […]

By vipdesk | Posted in News | Tagged , , , , | Comments (0)

Article of Interest: Top 12 Customer Loyalty Trends for 2012

December 22, 2011 – 9:10 am

One of the best definitions I’ve seen for the term loyalty marketing is: “A multi-faceted marketing discipline intended to improve financial performance by increasing the lifetime value of a company’s customer base over the long term.” To be successful in today’s competitive marketplace, many companies focus on loyalty marketing as a key strategy, or more […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Loyalty Programs, Customer Relationship Management, Customer Retention | Tagged , , , , , | Comments (0)

Shopping in the Real World

December 18, 2011 – 8:18 pm

As a home-based business professional, a wife, a mother, a parent volunteer, and a swim team coordinator, all of my waking hours (and some of my sleeping hours) are filled with planning and activity.  That leaves little time for managing the necessities of life, so I take full advantage of all things virtual, especially shopping.  […]

By Teresa Sinel | Posted in Brand Experience Management, Customer Experience | Tagged , , , , , | Comments (0)

Experiential Rewards in Loyalty Programs is Expected to Increase in 2012

December 15, 2011 – 12:37 pm

We recently conducted a survey during a webinar which we hosted on Experiential Rewards, “Experiential Rewards Programs: Rewarding Customer Loyalty One Unforgettable Experience at a Time”. This webinar offered attendees insight into the role of experiential rewards in an overall customer loyalty offering, as well as providing best practices into design, development and implementation of […]

By Erika Blanchard | Posted in Brand Experience Management, Customer Loyalty Programs, Experiential Rewards | Tagged , , | Comments (1)
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