Monthly Archives: January 2011

Alamo: My Favorite Car Rental Company…

January 28, 2011 – 9:17 am

Alamo is my new favorite car rental company for this very reason:  Their claims representative Mischa trusted me. Mischa believed me when I told her I wasn’t the one who keyed most of the driver’s side of the silver minivan I recently rented at the Pittsburgh airport. While I knew that I didn’t cause the […]

By Amy Campbell | Posted in Brand Experience Management, Customer Experience | Tagged , , , , , | Comments (2)

Looking For a Unique Vacation Experience?

January 26, 2011 – 7:59 am

VIPdesk Concierges receive calls every day from customers in search of assistance for developing unique travel experiences.  While many of these customers are frequent travelers who have traveled the world, they to tend to stay at the same hotels or resorts they have become accustomed to, and want to try something new. Our Concierges have […]

By Erika Blanchard | Posted in Concierge, VIPdesk | Tagged , , , , , , , , , , , , , , , , , | Comments (5)

Integrating Social Media into the Contact Center

January 21, 2011 – 2:10 pm

Most Companies realize how important it is to service their customers via social media – however, many do not have a plan on how to effectively manage the process. Our very own Liat Myers will be holding a joint webinar with the Contact Center Association on Wednesday, January 26th which will educate attendees on how […]

By Erika Blanchard | Posted in Contact Center Best Practices, Social Media, Webinar | Tagged , , , , , , , , , , , , | Comments (0)

Marketing the Concierge Service as a Benefit to Your Employees

January 19, 2011 – 9:31 am

Many companies are now offering concierge service as a benefit to their employees in order to help employees to better balance their professional and personal lives.  The more an employee can utilize their concierge to help complete personal tasks, the more they can focus on their job. As a client manager at VIPdesk, I have […]

By Melissa Carpenter | Posted in Concierge, VIPdesk | Tagged , , , , , , , , , , | Comments (6)

The Benefits of a Virtual Workforce

January 13, 2011 – 10:10 am

Telework, telecommunting, a distributed or home-based workforce – no matter what you call it – I’m a tried and true advocate! I have long felt that telecommuting has made me more productive and I’ve been fortunate to have the opportunity to work from home in a variety of roles – as a business owner, a […]

By Erika Blanchard | Posted in Concierge, Contact Center Best Practices, VIPdesk, Virtual Workforce | Tagged , , , , , , , , , , , , , , , | Comments (17)
Follow

Get every new post delivered to your Inbox.

Join 91 other followers