Monthly Archives: December 2010

A Look Back at 2010: Social Media, Customer Experience and Loyalty

December 30, 2010 – 1:30 pm

As 2010 comes to a close and I reflect upon the past 12 months, it’s clear that 2010 was a momentous year for many of us. I think it’s important to look back and reflect on the exciting changes that took place over the past year – Sure it was a tough year, with high […]

By Erika Blanchard | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Customer Loyalty Programs, Customer Relationship Management, Customer Retention, Social Media, VIPdesk, Virtual Workforce, Web 2.0, Webinar | Tagged , , , , , , , , , , , , , , , | Comments (0)

Five Star Service Requires Five Star Training

December 28, 2010 – 3:25 pm

A properly trained customer service staff is the cornerstone of a memorable experience.  The training of a team can get lost in the shuffle of service offerings and budgetary constraints.  However, even the most robust services and experience rings hollow when the support team is inadequately prepared to represent the brand. I recently had the […]

By James Koller | Posted in Concierge, Contact Center Best Practices, Customer Experience | Tagged , , , , , , , | Comments (6)

Happy Holiday Wishes from VIPdesk

December 23, 2010 – 4:04 pm

The entire VIPdesk Team would like to extend our warmest wishes for a happy holiday season spent with family and friends. May the new year be filled with peace, happiness and prosperity! -From all of us at VIPdesk Like this post? Subscribe to the blog

By vipdesk | Posted in News, VIPdesk | Tagged , , , | Comments (0)

Every Customer Interaction is a Marketing Event

December 21, 2010 – 8:42 am

If emails could chant, a collective “We Agree” mantra could have been heard emanating from the Outlook accounts of many VIPdesk employees on Monday.  What were we agreeing with?  It was Brooke Howell’s recent blog, “Customer Service is the New Marketing.” Brooke was writing about Barry Moltz’ session at the GrowSmartBiz Conference in November, where […]

By Amy Campbell | Posted in Brand Experience Management, Contact Center Best Practices, Customer Experience, Marketing | Tagged , , , , , , | Comments (3)

Mary Naylor – A Woman Who Means Business [Video]

December 16, 2010 – 7:01 am

Last month, Mary Naylor, our CEO and the founder of VIPdesk was recognized as a member of The Washington Business Journal’s 2010 Class of Women Who Mean Business. The Women Who Mean Business awards program is designed to honor the region’s most influential business women from every industry and profession who have made a difference […]

By Erika Blanchard | Posted in Executive Team, News, VIPdesk | Tagged , , , , , , , , , | Comments (0)
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