Monthly Archives: November 2010

Thanksgiving – A Time to Give Thanks!

November 24, 2010 – 10:00 am

  According to Thankful.com: “Research shows that saying “thank you” for the good stuff in life makes for a happier, healthier you. And it makes those around you feel pretty darn good, too.” So in honor of Thanksgiving and the holiday season, we decided to make a list of the things we are thankful for […]

By vipdesk | Posted in Concierge, Events, VIPdesk | Tagged , , , , , , , , | Comments (0)

Social Customer Care: Strategy, Tools and ROI

November 23, 2010 – 10:24 am

I just got home from the 2010 WOMMA Summit in Las Vegas and have to admit that I am totally pumped up from the great topics that were covered.  I will admit that I was bummed when I found out that that the only other session on social customer care (other than the session that […]

By Linda Dickerhoof Sperling | Posted in News, Social Media, VIPdesk, Webinar | Tagged , , , , , , , | Comments (0)

WOMMA Summit: Sinfully Social Excitement, Expectations and Wonder

November 16, 2010 – 4:05 pm

WOMMA’s biggest event of the year, Creating Talkable Brands: Next and Best Practices is taking place in Las Vegas on Wednesday through Friday of this week.  I can’t believe it starts tomorrow! I’ve been looking forward to this forever – I’m super excited and can’t wait to board the plane and head for Vegas. Working […]

By Erika Blanchard | Posted in Events, Marketing, Social Media, Web 2.0 | Tagged , , , , , , | Comments (1)

WOMMA Summit Sneak Peek: Best Social Media Practices from the Customer Contact Center

November 15, 2010 – 5:05 pm

Contact centers have historically served as the primary customer touch-point or “front-line” for most organizations.  Contact centers now respond to customer communication via a variety of channels including phone, e-mail, online chat, text message, and social media such as Facebook, Twitter and more.  There are no official rules for incorporating social media into the customer […]

By Linda Dickerhoof Sperling | Posted in Contact Center Best Practices, Customer Relationship Management, Social Media | Tagged , , , , , | Comments (0)

Highlights from the Social Customer Virtual Summit

November 11, 2010 – 1:33 pm

So, I attended another virtual event on Wednesday: The Social Customer Virtual Summit (#SCVS), hosted by Lithium Technologies – Another great (and free) learning experience with some very knowledgeable and respected speakers whom I truly admire. All of the sessions were moderated by Jim Gold – who, by the way, is a fantastic moderator! Social […]

By Erika Blanchard | Posted in Contact Center Best Practices, Customer Experience, Events, Social Media, Web 2.0 | Tagged , , , , , , , , | Comments (2)
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